Bilingual Customer Service Representative (In-bound Call Center))
Top Benefits
About the role
About this Position
We are looking for Bilingual Customer Service Representative to join our Communications Department.
Responsibilities and Qualifications
RESPONSIBILITIES:
- Handle incoming client/agent calls regarding life insurance
- Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
- Process client/agent requests/policy administration
- Ensure quality service is being provided which includes following the call path and monthly monitoring
- Adhere to complaint handling and privacy procedures
- Remain current on the ongoing changes made to all policies and procedures
- Miscellaneous duties as assigned
QUALIFICATIONS:
- Post-secondary education or equivalent knowledge and skills acquired through related work experience
- Excellent verbal and written communication skills in English and French
- Self starter, quick learner, able to adapt well to constant industry changes
- Minimum 1 year comparable customer service experience
- Thrives in a fast-paced communications environment
- Sound decision making and organizational skills
- Basic computer skills
BENEFITS:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Hybrid
- Opportunities for professional development and advancement
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
About Primerica
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 135,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 46 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI".
Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
Bilingual Customer Service Representative (In-bound Call Center))
Top Benefits
About the role
About this Position
We are looking for Bilingual Customer Service Representative to join our Communications Department.
Responsibilities and Qualifications
RESPONSIBILITIES:
- Handle incoming client/agent calls regarding life insurance
- Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
- Process client/agent requests/policy administration
- Ensure quality service is being provided which includes following the call path and monthly monitoring
- Adhere to complaint handling and privacy procedures
- Remain current on the ongoing changes made to all policies and procedures
- Miscellaneous duties as assigned
QUALIFICATIONS:
- Post-secondary education or equivalent knowledge and skills acquired through related work experience
- Excellent verbal and written communication skills in English and French
- Self starter, quick learner, able to adapt well to constant industry changes
- Minimum 1 year comparable customer service experience
- Thrives in a fast-paced communications environment
- Sound decision making and organizational skills
- Basic computer skills
BENEFITS:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Hybrid
- Opportunities for professional development and advancement
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
About Primerica
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 135,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 46 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI".
Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, mortgages, and senior health. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com.
Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.