Join Our Team at Sheraton Hotel Newfoundland!

Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America’s oldest cities. Our premier location overlooks St. John’s Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.

With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.

At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it’s our guests, our team members, or our community.

As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.

Westmont embodies the following Values:

• Entrepreneurial
• Ethical
• Flexible
• Family Oriented
• Creative
• Empowered

We are seeking a CASUAL Server for our BIvver Restaurant. We offer competitive wages in addition to hotel room discounts at all Marriott International hotels around the world. The successful candidate would need to be available to work a variety of shifts - weekdays, weekends, evenings and holidays - as well as occasional overtime as business levels dictate.

Scope:

Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

Primary Responsibilities:

• Describes all menu items; methods of preparation and prices as needed.
• Accommodates any special requests that the kitchen is able to deliver for the guest.
• Upsells established menu items or specials to maximize food and beverage revenues.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards.
• Performs pre- and post-shift side work; stock service station, makes coffee, etc.
• Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
• May assist Greeter/ Cashier with greeting and seating guests; may assist bus person with clearing table and filling glasses.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Qualifications:

Education/ Experience: Basic reading, writing and math. Food service experience with general knowledge of restaurant operations, is preferred.

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency.

Skills:

Customer service.

Interpersonal communications.

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

May be asked to work overtime.

Physical and Cognitive Abilities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to provide prompt and courteous service to restaurant guests, therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.

The vast majority of time is spent servicing the menu items, which is typically done while standing up and walking.

Communication skills are used a significant amount of the time when talking with guests or staff and when given instructions.

Carrying, lifting, and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, carts) occurs frequently.

Reading and writing abilities are utilized frequently when documenting a guest’s order, reading the menu, or when processing customer payments.

Reasoning, problem solving and organizational abilities are used often.

Basic mathematical skills are used when completing customer payment transactions.

If you’re looking for a rewarding career in a dynamic and welcoming environment, we’d love to hear from you! Join us and be part of something extraordinary.

At Sheraton Hotel Newfoundland we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.