Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with a distinct character that highlights our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift

• Paid medical days and paid personal days

• Employer RRSP Matching Contributions

• Complimentary hotel nights and discounts at Hyatt properties around the world

• Extended Health and Dental benefits for you and your dependents 30 days after joining

• Tuition reimbursement program

• 2023, 2024 and 2025 Great Place to Work Certified

The Assistant Director of Spa plays a vital role in shaping the heart of the spa, guiding day-to-day operations while developing a vision for long-term success that aligns with the hotel’s mission and values. This position requires not only financial acumen and effective leadership but also a commitment to delivering exceptional customer service. To inspire and motivate a talented and diverse team, the Spa Assistant Director must possess strong business and organizational skills, as well as creative energy. With exceptional capabilities in managing a spa within a vibrant city hotel environment, this role is crucial in creating a transformative experience for both guests and staff.

Some of the responsibilities include:

• Embody the Hyatt culture by leading the spa team and consistently promoting positivity and creativity to foster a supportive team environment and enhance day-to-day operations.
• Stay connected with the pulse of the spa to gather feedback and generate new ideas from the team.
• Oversee spa in providing monthly team training, along with appropriate tracking of associate services.
• Conduct daily walkthroughs of all spa areas to ensure cleanliness and proper maintenance of the facility.
• Ensure that spa team members complete monthly safety inspections, verify that equipment is in working order, and report any issues to engineering for repairs.
• Notify the Director of Operations and relevant department leadership about unsafe equipment practices, guest health emergencies, or treatment reactions.
• Help manage the budget by engaging in creative revenue generation and effectively managing payroll costs.
• Be approachable and responsive to the team as daily concerns arise, stepping in immediately to assist or find additional support when needed.
• Promote spa sales creatively through monthly promotions, daily specials, packages, and events in coordination with the Director of Operations.
• Oversee inventory management, purchasing, and receiving of professional supplies to maintain appropriate stock levels.
• Maintain accurate record controls for purchase orders (POs), receiving information, and invoices to ensure sound financial oversight each month, in coordination with the Director of Operations.
• Oversee staffing levels, including hiring and training, in collaboration with human resources and the Director of Operations.
• Provide coaching, counselling, and documentation for team members in partnership with human resources and the Director of Operations.

Qualifications

• Minimum of two years of leadership experience in a luxury spa.

• Previous experience in a spa and/or hotel setting is required.

• Strong motivational leadership skills.

• Excellent attention to detail.

• Positive and helpful attitude.

• Commitment to providing a soothing experience for customers.

• In-depth knowledge of the spa industry and current aesthetic procedures.

All candidates must have identification that verifies their authorization to work in Canada. Please note that this position does not offer sponsorship for work visas. Resumes that do not meet these requirements will not be considered.

Park Hyatt Toronto is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are contacted regarding a job opportunity and require accommodations, please inform the Human Resources department.