Position Type: Full Time

Department: Patient Programs

Work Location: Canada

Work Arrangement: Remote

Work Hours: Monday to Friday, standard business hours (EST)

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity: Reporting into the PSP business, the Business Insights Analyst will support Sentrex’s growing client base in the pharmaceutical and biotechnology sectors. The successful candidate will be responsible for building and maintaining accurate forecast models, analyzing program data, and generating insights to enhance program design, optimize operations, and support strategic and planning decisions. In addition, this role will use data driven insights to enable more informed program design, strategic proposals, and performance tracking to help drive client engagement and business growth.

A Day in the Life (What you will do here): Forecasting & Program Planning

• Develop robust forecasting models to project patient enrollments, program volumes, treatment adherence, and resourcing needs.
• Work with pharmaceutical clients to align assumptions related to market uptake, commercial forecasts, reimbursement timelines, and product lifecycle.
• Update forecasts based on real-world data and track performance against KPIs and budget targets.

Data Analysis & Insights Generation

• Analyze patient program data (e.g., enrollment trends, reimbursement approvals, time-to-therapy, adherence rates) to identify operational bottlenecks and improvement opportunities.
• Generate regular dashboards and custom reports for internal and external stakeholders.
• Conduct in-depth analyses of patient program data to identify performance drivers, opportunities for improvement, and outcomes for reporting to internal and external stakeholders.
• Provide recommendations to enhance program efficiency, patient outcomes, and client ROI.

Business Development Support

• Create forecasting models to support program planning, resource allocation, and business case development
• Support the preparation of proposals and RFP responses by providing relevant analytics, case studies, and program benchmarks.
• Support business cases for new program proposals, renewals, or expansions based on data-driven insights.
• Collaborate with the business development team to tailor recommendations based on historical data and emerging industry trends.
• Participate in strategy sessions as needed to support data-driven recommendations

Internal and External Stakeholder Collaboration

• Collaborate closely with the finance team, business development, program leads, operations, IT, and pharmaceutical partners to ensure alignment on data interpretation and strategic goals.
• Translate complex data into clear narratives and visualizations for use in business presentations and client discussions.
• Present findings in a clear, concise manner to clients, including brand teams and market access leads.

What you need to ensure you are set up for success: Education & Experience

• Bachelor’s degree in Business, Health Sciences, Statistics, Marketing, Health Economics or a related field.
• 3–5 years of experience in a business analyst, data analyst or forecasting role, within the pharmaceutical industry (required)
• Background or understanding of PSP or specialty pharmacy (preferred)
• Experience working with cross-functional teams and with external pharmaceutical clients
• Strong understanding of the Canadian healthcare landscape, including public/private reimbursement and patient access pathways

Technical Skills

• Advanced proficiency in Excel, PowerPoint, and data visualization tools (e.g. Power BI)
• Strong experience with data extraction and manipulations from CRM/PSP databases
• Robust knowledge of forecasting methodologies
• Comfort with building models and business cases based on forecast assumptions and program KPIs

Competencies

• Strong analytical mindset with attention to detail and problem-solving ability
• Excellent communication and storytelling skills for both technical and non-technical audiences
• Ability to translate complex data into business insights
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• Comfortable working independently while collaborating across departments
• Strong customer/client management background an asset

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex? We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you! Accommodations can be made available upon request for those candidates taking part in the selection process.