Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Contract Specialist is a 1 year contract responsible for overseeing Smile’s sourcing strategy and ensuring business needs are met by effectively managing risk through the development and implementation of key processes and policies necessary for effective contract and procurement management within an established sourcing management framework. This role will manage both internal and external relationships through the contract lifecycle - from supporting the RFP process to supplier performance and risk management - while maintaining an informed perspective on supplier trends. This strategic oversight supports the delivery of strong, value-driven outcomes for the organization and its clients.

Responsibilities:

• Oversee the full lifecycle of assigned contracts from cost proposal and pricing evaluation, initiation through execution, renewal, and close-out.
• Lead sourcing efforts in accordance with the organization’s sourcing management framework, supporting cost-effective and risk-conscious procurement decisions.
• Prepare, review, negotiate, and administer a wide range of commercial agreements, including vendor contracts, purchase orders, NDAs, and service agreements.
• Collaborate with key cross-functional teams including, but not limited to, compliance, procurement, finance, and operations to ensure contract terms meet legal, financial, and operational standards.
• Develop, implement and regularly update policies, procedures, and maintain best practices for contracts and procurement.
• Support the end-to-end RFP process by collaborating closely with the Pursuit team, including but not limited to, drafting, evaluating proposals, and managing supplier communications.
• Monitor supplier obligations, performance, and industry trends to drive value and mitigate risk.
• Maintain an organized contract management system and ensure timely tracking of deliverables, renewals, and compliance checkpoints.
• Provide guidance on contractual risk and recommend strategies to improve terms, reduce liabilities, and enhance supplier relationships.
• Provide guidance in negotiations with respect to risk(s), governance processes/policies adherence and ensuring completion prior to final approval.
• Prepare and administer vendor proposals, contracts and purchase orders by evaluating requirements, confirmation of terms and delivery timeline, and ensuring invoice accuracy.
• Maintain a vendor database capturing performance and quality of services(s) or product(s).
• Ensuring compliance with all related laws and regulations.
• Develop and provide daily, monthly and quarterly reports to cross-functional teams and leaders, as needed.
• Develop and maintain strong vendor relationships.

Requirements:

• 3+ years of experience in full-cycle contract management, preferably within a professional services environment. Experience in healthcare and/or technology industry, preferred.
• Post-secondary education in Business, Commerce, or a related field or equivalent experience.
• 2+ years of legal and/or compliance experience, preferred.
• Strong demonstrated experience in full-cycle contract, supplier and vendor management in collaboration with key cross-functional teams and stakeholders.
• Exceptional oral and written communication skills, with strong persuasion and consensus-building abilities across diverse stakeholders.
• Strong attention to detail with the ability to interpret and analyze legal, business and technical terms within complex documentation.
• Proven ability to thrive in complex, fast-paced environments; highly adaptable and capable of working independently as well as within cross-functional teams.
• Strong interpersonal and relationship building skills to collaborate effectively with internal teams and external vendors and suppliers.
• Demonstrated success as a change agent with experience leading or contributing to continuous improvement initiatives.
• Excellent planning, time management, organizational, problem-solving, analytical, and decision-making capabilities.
• In-depth demonstrated experience with Contract Lifecycle Management (CLM) software, strongly preferred.

Some of the benefits we offer:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.