About the role
Key Responsabilities
- Acts as primary point of contact for customer resources, project activities, & escalations as required to achieve expected outcomes
- Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks & deliverables
- Serve as the single point of contact for client engagements, fostering strong client relationships & ensuring clear, consistent communication in both required languages, as required.
- Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, & financials.
- Apply expertise in ServiceNow methodologies (such as NowCreate or other practice methodologies) to promote successful & efficient project delivery.
- Collaborate with stakeholders such as, partners, & clients to understand business objectives, challenges, & value drivers, ensuring alignment between project deliverables & client goals.
- Mentor & guide team members to achieve project objectives & promote customer success.
- Identify gaps between actual progress & project plans, proposing solutions & driving resolution.
- Lead multiple concurrent projects (if needed), ensuring quality, compliance, & client satisfaction.
Requirements
- Bachelor's degree or equivalent experience.
- 5+ years' experience in professional services & consulting, with a focus on ServiceNow projects.
- Project management certification (PMP or similar) & Agile/Scrum experience preferred.
- Proven ability to lead teams & manage large, complex ServiceNow implementations.
- Strong communication & interpersonal skills, with the ability to operate in culturally & linguistically diverse environments
- Bilingual proficiency (e.g., English & French, as required by the client or region)
- ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable
- Experience managing multiple projects simultaneously & driving contin
About TES The Employment Solution
TES delivers IT and Engineering staff augmentation solutions across the North American market. We give our clients the winning edge through constant innovation, technological savvy, and a customer-centred approach that influences everything we do. We give our candidates access to exclusive opportunities in leading-edge technologies and organizations, and a chance to enhance their skills and build their dream career.
Our trademark is service; service that is personal, ethical, responsive, and geared to both meeting and anticipating your needs. It’s what our clients mention first when they talk about us. Our willingness to take your challenges on board and go the extra mile has made us the staffing solutions provider of choice for companies that lead their own industries. We’re proud to contribute to their success.
Our deep, broad skill resources can supply any IT or Engineering requirement; we are the first and best source for high-demand and specialty “niche” talent. We offer career counseling and subsidized training to our candidates to ensure that they’re poised to meet emerging trends in the employment scene. TES also offers a complete suite of staff augmentation services to plan, manage and deliver IT and Engineering projects of any scope, nationwide.
We also offer HR-oriented solutions that will help you with all aspects of your HR function, from research, planning and strategy to competitive salary surveys, and assistance with the day-to-day burden of payroll administration.
The Net-Zero Challenge In accordance with Canada’s national climate objective, The Employment Solution Inc. is proud to been participating in the Environment and Climate Change Canada’s The Net-Zero Challenge with the goal of eliminating carbon emissions by year 2050. In keeping with this challenge, TES plans to work with our partnership network to reduce and ultimately eliminate scope 3 carbon emissions.
About the role
Key Responsabilities
- Acts as primary point of contact for customer resources, project activities, & escalations as required to achieve expected outcomes
- Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks & deliverables
- Serve as the single point of contact for client engagements, fostering strong client relationships & ensuring clear, consistent communication in both required languages, as required.
- Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, & financials.
- Apply expertise in ServiceNow methodologies (such as NowCreate or other practice methodologies) to promote successful & efficient project delivery.
- Collaborate with stakeholders such as, partners, & clients to understand business objectives, challenges, & value drivers, ensuring alignment between project deliverables & client goals.
- Mentor & guide team members to achieve project objectives & promote customer success.
- Identify gaps between actual progress & project plans, proposing solutions & driving resolution.
- Lead multiple concurrent projects (if needed), ensuring quality, compliance, & client satisfaction.
Requirements
- Bachelor's degree or equivalent experience.
- 5+ years' experience in professional services & consulting, with a focus on ServiceNow projects.
- Project management certification (PMP or similar) & Agile/Scrum experience preferred.
- Proven ability to lead teams & manage large, complex ServiceNow implementations.
- Strong communication & interpersonal skills, with the ability to operate in culturally & linguistically diverse environments
- Bilingual proficiency (e.g., English & French, as required by the client or region)
- ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable
- Experience managing multiple projects simultaneously & driving contin
About TES The Employment Solution
TES delivers IT and Engineering staff augmentation solutions across the North American market. We give our clients the winning edge through constant innovation, technological savvy, and a customer-centred approach that influences everything we do. We give our candidates access to exclusive opportunities in leading-edge technologies and organizations, and a chance to enhance their skills and build their dream career.
Our trademark is service; service that is personal, ethical, responsive, and geared to both meeting and anticipating your needs. It’s what our clients mention first when they talk about us. Our willingness to take your challenges on board and go the extra mile has made us the staffing solutions provider of choice for companies that lead their own industries. We’re proud to contribute to their success.
Our deep, broad skill resources can supply any IT or Engineering requirement; we are the first and best source for high-demand and specialty “niche” talent. We offer career counseling and subsidized training to our candidates to ensure that they’re poised to meet emerging trends in the employment scene. TES also offers a complete suite of staff augmentation services to plan, manage and deliver IT and Engineering projects of any scope, nationwide.
We also offer HR-oriented solutions that will help you with all aspects of your HR function, from research, planning and strategy to competitive salary surveys, and assistance with the day-to-day burden of payroll administration.
The Net-Zero Challenge In accordance with Canada’s national climate objective, The Employment Solution Inc. is proud to been participating in the Environment and Climate Change Canada’s The Net-Zero Challenge with the goal of eliminating carbon emissions by year 2050. In keeping with this challenge, TES plans to work with our partnership network to reduce and ultimately eliminate scope 3 carbon emissions.