Join Our Team as a Special-Order Parts Specialist

We’re hiring a Special-Order Parts Specialist to support our Parts and Service teams at our Abbotsford, BC Dealership**.** This full-time position offers a great opportunity to work closely with OEMs, vendors, and internal departments in sourcing and coordinating special-order parts for RVs. You’ll be a key player in ensuring the timely and accurate procurement of parts, contributing to exceptional service for our customers.

Job Responsibilities Include (but are not limited to):

As a Special-Order Parts Specialist, you’ll play a key role in supporting our Service Departments across Canada by ensuring the accurate and timely sourcing of special-order RV parts. You’ll collaborate closely with manufacturers, distributors, and internal teams to keep operations running smoothly and our customers satisfied.

• Proactively source and order special-order parts from OEMs and other vendors
• Ensure customer satisfaction through timely and accurate processing of parts orders, following all company policies and procedures
• Check parts availability before ordering and verify pricing using service manuals, reference tools, and online databases
• Accurately enter orders into our system and track them through to receipt, keeping all stakeholders informed
• Follow up on all special-order parts to confirm orders are placed, received, and processed without delay
• Research and provide substituted or upgraded part options for obsolete or discontinued items
• Assist with preparing and researching accurate price quotes when needed
• Manage back-orders by collaborating with internal parts personnel and suppliers to determine order status and update customers with realistic ETAs
• Build strong working relationships with OEMs, distributors, service centers, dealers, and occasionally consumers to ensure parts availability and clear communication on delivery timelines
• Maintain good telephone etiquette and provide courteous, professional support when resolving inquiries
• Communicate effectively with suppliers and internal staff to ensure alignment and workflow efficiency
• Take initiative and assist with additional duties as assigned by the National Parts and Procurement Manager

To Be Successful in This Role, You Should Have:

• Strong knowledge of RV parts, including mechanical and electrical components
• Experience with RV special-order parts (an asset)
• Previous experience in the RV industry (an asset)
• Secondary education and/or RV-related technical background preferred
• Strong organizational, investigation, and problem-solving skills
• High attention to detail and strong data entry accuracy
• Ability to work well under pressure and meet deadlines in a fast-paced environment
• Positive attitude, strong work ethic, and a collaborative team mindset
• Excellent customer service and communication skills—both written and verbal
• Tech-savvy with solid computer proficiency and the ability to use internal systems efficiently
• A passion for helping customers and ensuring timely, accurate delivery of the right parts

Compensation: The hourly rate for this position ranges from $23 to $28 per hour, with the maximum rate based on relevant experience in the RV industry.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our values and who are Humble (emphasize team over self), Hungry (always looking for ways to improve), and Smart (good judgment and teamwork). In return, we offer:

• Opportunities for career growth and development
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• A friendly and supportive work environment
• Discounts on RV purchases, rentals, and parts
• Company events focused on team building and social action

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure.

If you know this is the position for you, we would like to hear from you.
Please submit your application with a copy of your resume and cover letter to be considered. Fraserway RV conducts background checks on the successful candidate as part of the recruitment process.

We thank all candidates for applying; however, only those selected for an interview will be contacted.