We are looking for a dedicated Regional Technical Manager for a leading OEM of commercial cooking equipment. This position will be responsible for the Ontario region.

Compensation:

• Base salary of $ 85 000 + performance bonus paid quarterly
• Company paid benefits package, pension plan with RRSP matching
• 20 paid vacation & personal days per year
• Fully paid company vehicle provided
• Gas card
• Laptop, cellphone, peripheral technology tools provided
• Extensive training supporting their business service model, sales cycle and related processes and procedures including ‘hands-on’ use of equipment
• Supported with a comprehensive service structure and product knowledge technical training

Your tasks as the Regional Technical Manager:

• Interview, hire, and negotiate contracts as needed.
• Assist in planning, assigning, and directing the goals of the service organization, including inventory management, first-time fix rate, and resolution time.
• Provide communication back to the Service Partners on their performance to ensure they can take the appropriate action to meet the needs of customers.
• Prepare monthly territory reports and travel/calendar itineraries in a timely manner.
• Review and approve service partner warranty invoices and ensure invoices are processed in a timely manner.
• Administer field and in-house training sessions to train RSP servicers on equipment (hardware and software), accessories, and consumables.
• Administer training sessions on warranty process and expectations.
• Perform necessary tasks to ensure that the company’s owned inventory is operational and is available for sale or used in training.
• Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Partner is providing our customers professional service.
• Responsible for supporting sales process including End Users, Equipment Dealers, Manufacturers Representatives, Regional Sales Managers and the Regional Sales Directors, etc.
• Other duties assigned.

The required qualifications of the Regional Technical Manager:

• 5+ years of experience required.
• Associates/Bachelor’s degree in Electronics, HVAC or similar from an accredited college or university; or equivalent combination of education and relevant experience.
• Ability to read, analyze, and interpret appliance schematics, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Strong interpersonal, oral and written communication skills at all levels
• Self-starter and detail-oriented.
• Able to work independently and as a team player.
• Enthusiastic, motivated and results-oriented.
• Valid clear driver's license