Who you are

• Output focused: you’re driven by targets, metrics or goals. Nothing will stop you from not only achieving your goals, but you’re constantly motivated to BEAT them. You’re the type of person to set new records and your career goal is to be the best at what you do. Perhaps you've been in a sales role
• Hearing “no” won’t stop you, that only fuels you. You’re an optimist to a fault, full of energy, you can't be beat down
• You figure out what needs to get done and make it happen
• Strong and engaging conversationalist, and you've been known to pen an impressive e-mail and/or essay or two
• You are organized and can prioritize your day to day tasks
• While you're competitive in nature you value and seek a team-based and collaborative environment
• You are actively experimenting with AI and know how and where to use it to move faster

What the job involves

• Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing in-depth research, and excellent customer service every step of the way
• Support Researchers by leading win-loss program management and being the go-to person for client questions and requests
• Work closely with Customer Success to build and support client relationships
• Provide world-class customer experience with a focus on educating clients on win-loss and churn analysis best practices
• Manage database of interview/contact leads for client (update, organize, and report)
• Recruit individuals for interviews through campaigns (email, social and phone outreach)
• Manage internal stakeholders to ensure win-loss program's deliverables are on time and high-quality
• Support new client onboarding
• Database management in support of regular client updates
• Mapping and tracking project milestones and providing project updates
• Data preparation: Organize opportunity data in preparation for analyst review and analysis
• Deliverable consumption management against contracts

The application process

• All interviews will be conducted via video calls

Benefits

• We gather compensation benchmarking data across BC and Canada’s Tech Industry, and use that data to build a range for our current team and future talent based on skill, capabilities and potential
• We currently have extended health benefits
• Vacation. Unlimited Vacation. We want the team to prioritize wellness and avoid burnout. We want to also give individuals autonomy to choose how and when they take vacation. We understand and respect that everyone’s needs for time off are different, just like our team.
• Work-life integration: Hybrid work model, flexible working schedules, and a global team