Customer Service Representative
Top Benefits
About the role
Distribution Centre Operations - Customer Service Representative (Oakville)
Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.
We are currently recruiting for a full-time Customer Service Representative to support our Distribution Centre team. This position is an on-site position working Monday to Friday, 8:30am - 4:30pm out of our Oakville Distribution Centre .
Position Overview
Key Responsibilities
- Acts as the first point of contact for customer inquiries regarding order shipments, customer service issues, and issues brought about through customer actions.
- Handle and resolve customer complaints as required.
- Assist with the Returns process through data entry into the system.
- Assists in carrying out rush orders.
- Work with customers while completing projects to improve customer service and/or Distribution Centre Metrics.
- Manages customer orders and the order process.
- Maintains and identifies economic ordering quantities to increase efficiencies.
- Provides administrative support to Operations as required.
- Other related duties and projects, as assigned.
Qualifications and Skills
- Post-Secondary education in business and/or a related field is preferred.
- Minimum one year experience in a related field.
- Strong MS Office (including Excel) skills.
- Strong customer focus and administrative skills.
- Excellent communication, interpersonal, and organizational skills.
- High degree of accuracy and attention to detail.
- Work collaboratively with a team with ability to multitask.
- Previous SAP experience an asset.
- Knowledge/experience of warehouse operations an asset.
Travel
- Ability to travel to Mohawk Medbuy offices if required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
Mohawk Medbuy is a HOOPP employer offering a competitive salary, and comprehensive benefits package.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Customer Service Representative
Top Benefits
About the role
Distribution Centre Operations - Customer Service Representative (Oakville)
Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.
We are currently recruiting for a full-time Customer Service Representative to support our Distribution Centre team. This position is an on-site position working Monday to Friday, 8:30am - 4:30pm out of our Oakville Distribution Centre .
Position Overview
Key Responsibilities
- Acts as the first point of contact for customer inquiries regarding order shipments, customer service issues, and issues brought about through customer actions.
- Handle and resolve customer complaints as required.
- Assist with the Returns process through data entry into the system.
- Assists in carrying out rush orders.
- Work with customers while completing projects to improve customer service and/or Distribution Centre Metrics.
- Manages customer orders and the order process.
- Maintains and identifies economic ordering quantities to increase efficiencies.
- Provides administrative support to Operations as required.
- Other related duties and projects, as assigned.
Qualifications and Skills
- Post-Secondary education in business and/or a related field is preferred.
- Minimum one year experience in a related field.
- Strong MS Office (including Excel) skills.
- Strong customer focus and administrative skills.
- Excellent communication, interpersonal, and organizational skills.
- High degree of accuracy and attention to detail.
- Work collaboratively with a team with ability to multitask.
- Previous SAP experience an asset.
- Knowledge/experience of warehouse operations an asset.
Travel
- Ability to travel to Mohawk Medbuy offices if required.
As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.
Mohawk Medbuy is a HOOPP employer offering a competitive salary, and comprehensive benefits package.
Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).