OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACTA Sr. Client Manager role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to maximize the sales of services in the information management industry to new and existing customers and prospects. The Senior Client Manager will be focused on supporting Professional Services sales to Enterprise Accounts.The position is a virtual position based in Canada covering accounts in North Central United States.

You will work closely with the rest of the customer account team including delivery practices, Sales Account Executives, Technical Pre-Sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients. You are also responsible for driving high customer satisfaction while actively supporting peers and across North America for mutual success against the OT targets of bookings, revenue, margin, and reference-ability.

WHAT THE ROLE OFFERS• Working with Sales Team generating revenue opportunities by developing solutions for clients based upon OpenText products using creativity and the available tools.

• Aggressively pursuing a pipeline of opportunities to generate bookings meeting quarterly individual and territorial booking target expectations.
• Qualify, research, track and develop leads to viable business opportunities
• Keep sales opportunities and project updates current and accurate in our CEM system.
• Ensure timely planning and coordination of resource needs, sales forecasts, proposals, and contract approvals.
• Monitor and report on expected revenue and sales performance each quarter to senior leadership.
• Support the team in responding to client requests, tracking potential opportunities, and participating in internal meetings to keep OpenText stakeholders informed about client activities.
• Effectively articulate the value proposition to multiple organizational levels
• Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
• Develop strong business cases, proposals and presentations for sales opportunities
• Participate in trade shows, conferences and industry events to build industry and customer awareness of company services and solutions
• Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company
• Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes• Sharing constructive and successful strategies with peers and other colleagues to benefit the entire team.

WHAT YOU NEED TO SUCCEED• University Degree or College Diploma and/or relevant IM/IT experience (5-7 years) or equivalent.

• Background in IT systems preferred.
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Experience selling Professional Services
• Knowledge of the Open Text product offerings and how to associate such to client’s business requirements
• At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees
• Strong presence and confidence, exhibiting professional maturity and strong communication skills.
• Solid work ethic with a willingness to ’do what it takes’ to meet client demands
• Willingness to travel as per business needs.

ONE LAST THING: OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. OpenText Professional Services is an enabler for our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.