Bilingual Customer Service Representative
Top Benefits
About the role
Bilingual (French) Customer Service Representative **B2B
Location: Burlington, ON (In-Office)** Hours: 12 pm - 8 pm Monday to Friday Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures both technical and cultural alignment for long-term success.
Why Are We Looking for You? We’re excited to be partnering with an award-winning company as they grow their Customer Service team! Our client is a global organization, known for delivering high-quality productions and design solutions across a wide customer base while maintaining strong relationships and exceptional service standards. They invest in their people with ongoing training, career development, and a positive team culture where employees are valued and empowered.
As they continue to grow, they are looking for a motivated and customer-focused Bilingual (French) Customer Service Representative . This role will primarily support Western Canada and work a 12:00 pm - 8:00 pm shift to accommodate customers in those time zones. They will also support Ontario and Eastern Canada customers.
Here’s What You’ll Do
- Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
- Supporting customers with modifying orders.
- Educating customers on product availability, new product features and innovations.
- Creating and updating accounts accurately.
- Working with customers to create and modify orders, arrange deliveries and pickup.
- Work with the team proactively to achieve company targets and objects.
- Ability to effectively and collaboratively with all departments, as well as any external partners.
Here’s What You’ll Need To Be Successful
- Must be fluently bilingual (oral and written) in French.
- Post-secondary education in Business, Supply Chain or similar is an asset.
- At least 2 years’ experience in a customer service role.
- Strong computer skills including MS Office. SAP experience is required. Other ERP, CRM and/or Salesforce is an asset.
- Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
- A passion for providing excellent service, strong attention to detail and problem solving skills.
- A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
- The ability to work in office daily in the hours of 12:00 pm to 8:00 pm.
Here’s What In It For You
- Competitive compensation package including benefits, employer RRSP matching program.
- An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
- A reputable global company boasting over 100 years in business, centralized in a newly renovated Canadian HQ that you will work out of, offering high-quality products.
- Room for mentorship and career advancement.
- Supportive leadership team that values open communication, encouragement and recognition.
- Opportunities for professional growth and trainings, seminars.
- Awarded as one of Canada’s Best Places to Work!
#MT1
About MT Talent Solutions Inc.
MT Talent Solutions specializes in providing a holistic approach to recruiting, by ensuring that the right chemistry exists between the candidate and the employer in order to form a long-lasting relationship. This holistic approach in recruitment focuses not only on candidates’ skills and experience, but the candidate as a whole.
With a combined 50+ years of experience in both agency recruitment as well as corporate Human Resources, the MT Talent Team are seasoned professionals that both have high placement and strong retention records.
At MT Talent Solutions, we make it our mission to ensure an excellent experience for candidates and clients. We pride ourselves on being your total recruitment partner.
Bilingual Customer Service Representative
Top Benefits
About the role
Bilingual (French) Customer Service Representative **B2B
Location: Burlington, ON (In-Office)** Hours: 12 pm - 8 pm Monday to Friday Who Are We? We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures both technical and cultural alignment for long-term success.
Why Are We Looking for You? We’re excited to be partnering with an award-winning company as they grow their Customer Service team! Our client is a global organization, known for delivering high-quality productions and design solutions across a wide customer base while maintaining strong relationships and exceptional service standards. They invest in their people with ongoing training, career development, and a positive team culture where employees are valued and empowered.
As they continue to grow, they are looking for a motivated and customer-focused Bilingual (French) Customer Service Representative . This role will primarily support Western Canada and work a 12:00 pm - 8:00 pm shift to accommodate customers in those time zones. They will also support Ontario and Eastern Canada customers.
Here’s What You’ll Do
- Managing customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
- Supporting customers with modifying orders.
- Educating customers on product availability, new product features and innovations.
- Creating and updating accounts accurately.
- Working with customers to create and modify orders, arrange deliveries and pickup.
- Work with the team proactively to achieve company targets and objects.
- Ability to effectively and collaboratively with all departments, as well as any external partners.
Here’s What You’ll Need To Be Successful
- Must be fluently bilingual (oral and written) in French.
- Post-secondary education in Business, Supply Chain or similar is an asset.
- At least 2 years’ experience in a customer service role.
- Strong computer skills including MS Office. SAP experience is required. Other ERP, CRM and/or Salesforce is an asset.
- Experience in a B2B customer service role, specifically building materials or furnishings is an asset.
- A passion for providing excellent service, strong attention to detail and problem solving skills.
- A proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
- The ability to work in office daily in the hours of 12:00 pm to 8:00 pm.
Here’s What In It For You
- Competitive compensation package including benefits, employer RRSP matching program.
- An exceptional culture with a strong emphasis on employee experience, growth and professionalism.
- A reputable global company boasting over 100 years in business, centralized in a newly renovated Canadian HQ that you will work out of, offering high-quality products.
- Room for mentorship and career advancement.
- Supportive leadership team that values open communication, encouragement and recognition.
- Opportunities for professional growth and trainings, seminars.
- Awarded as one of Canada’s Best Places to Work!
#MT1
About MT Talent Solutions Inc.
MT Talent Solutions specializes in providing a holistic approach to recruiting, by ensuring that the right chemistry exists between the candidate and the employer in order to form a long-lasting relationship. This holistic approach in recruitment focuses not only on candidates’ skills and experience, but the candidate as a whole.
With a combined 50+ years of experience in both agency recruitment as well as corporate Human Resources, the MT Talent Team are seasoned professionals that both have high placement and strong retention records.
At MT Talent Solutions, we make it our mission to ensure an excellent experience for candidates and clients. We pride ourselves on being your total recruitment partner.