BCIT’s Registrar’s Office is seeking a regular, full-time (1.0 FTE**) Systems Coordinator**. This position is responsible for the efficient and effective operations of the system components of the department, including the coordination of cyclical activities and maintenance of accurate and complete data for all related activities. The Systems Coordinator takes on a leadership role in the identification and implementation of new processes and systems, creates and produces a variety of specialized reports and participates in achieving the overall strategic and operational goals of the department. This position provides technical support and training to staff, collaborates with Registrar’s Office (RO) Functional Analysts and the Information Technology Services (ITS) department staff to enhance existing and new functionality; as well as business process documentation. This position will supervise staff in the absence of the department Supervisor and carry out special projects from inception to completion as assigned by the Supervisor or Associate Registrar.

Duties & Responsibilities

DUTIESANDRESPONSIBILITIES**:**

Systems Support, Implementation, Enhancements and Maintenance:

• Analyzes and resolves problems related to business applications affecting the department; troubleshoots and resolves hardware, software and connectivity issues.
• Assesses requests for system changes to determine impact, risk, feasibility and priority.
• Works in collaboration with RO Systems team to provide functional support and direction on modifications and upgrades.
• As Banner Module Specialist (BMS), identifies requirements, recommends modifications and conducts extensive testing during software upgrades.
• Liaises with RO Systems and ITS on behalf of the department on system anomalies; recommends and collaborates on solutions and implementation of systems changes.
• Works with Web Services to overcome programming-related issues with respect to display of Banner information on BCIT website.

Business Process, Improvement and Project Leadership:

• Analyzes and streamlines business processes to meet the demands and changing priorities of the department and improve data quality.
• Identifies, resolves, and implements solutions within a multi-term environment driven by overlapping deadlines.
• Develops catalogue models for new programs which reflect the program’s structure and desired attributes of the teaching departments.
• Creates, enters and maintains all full and part-time course catalogue information, including unique BCIT programs for all domestic and international activities.
• Troubleshoots issues that impact registration activities, term structures, refund dates, calculations of credits, billing hours, tuition assessments, etc.
• Creates and maintains course and program structures, including complex and unique activities, and ensures accuracy in both internal and public-facing systems.
• Collaborates with internal stakeholders to ensure tuition assessment functions in accordance with tuition principles and Institute policies.
• Liaises with faculty and staff to advise on unique courses and programs.
• Collaborates on projects with internal stakeholders across BCIT.

Leadership:

• Provides backup in the absence of the department Supervisor, including but not limited to resolving scheduling, workload and interpersonal challenges.
• Provides training and guidance to department staff. Develops and documents operational and training procedures.
• Manages a dynamic full and part-time studies course and program catalogue database to facilitate student registration and progression to graduation.
• Provides leadership on data decisions, data input and discrepancy resolution.

Reporting and Quality Assurance:

• Creates reports to support data quality, business process improvement and quality assurance; audits course data to ensure that standards are met.
• Determines correct coding of courses and programs to meet the needs of Central Data Warehouse submissions and student tax receipts; liaises with the Associate Registrar, RO Systems and/or Institutional Research as needed.
• Maintains quality control by implementing processes to validate the work of others.
• Provides final quality assurance checks to ensure that the systems facilitate the above Institutional activities with accuracy and integrity.

Operational and Other Duties:

• Assists the Program Information Administrator in reviewing submissions for course and program changes to identify any operational issues and provide options for alternate solutions.

• Works with the Timetabling Office to develop student timetables.

• Develops, documents and maintains a records management system.

• Liaises with Learner Services for part-time studies issues.

• Represents the department at cross-departmental meetings as required.

• Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).

• Undertakes related duties as assigned, consistent with the job grade for this position.

Qualifications

QUALIFICATIONS**:**

Definition:
The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education:

• Completion of a 2-year post-secondary diploma in Computer Systems, Business Information Systems or related program.

Experience:

• Two years’ general experience plus four years of current, relevant experience in a systems- related position, including in-depth knowledge of and experience large-scale student and course file configuration.

Software/Computer Application(s) and Expertise:

• Knowledge of online content management systems and extensive knowledge in student systems, databases, reporting tools, Microsoft Office applications and HTML.
• Proficiency in verifying data and the integrity of information.
• Experience creating business process mapping diagrams.
• Proven understanding of integrated systems including knowledge of hardware, software and connectivity elements and the interface between them.

Communication/Interpersonal Skills:

• Ability to effectively train and lead a team. Demonstrated ability to work well autonomously and in a team environment.
• Excellent verbal and written communication skills, including the development of procedural and technical documentation.
• Demonstrated experience producing and presenting material to a varied audience.
• Excellent communication and customer service skills, with an ability to assess issues with fairness and equity.
• Must be able to independently investigate, analyze, plan and make responsible decisions.

Administrative Skills:

• Proven ability to problem-solve, organize, prioritize and delegate tasks, respond to tight deadlines and demanding workloads in a complex and rapidly changing environment while maintaining a high level of attention to detail.
• Proven ability to manage projects from inception to completion.
• Ability to assess, analyze, plan, problem-solve and make responsible decisions.

Other Skills/Abilities:

• Must be adaptable to rapid changes in technology.

• Must be available to work extended hours and weekends as required.

Additional Information

Benefits – Why you’d love working with us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Flexible hybrid work arrangements available
• Professional Development funds and resources
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here!

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact RecruitmentAssistant@bcit.ca. Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range

Salary Grade 9; $66,284 - $71,964 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details

Posting Category

Administration

Department 2

Registrar's Office Division

Campus Location

Burnaby campus

Bargaining Unit

BCGEU Support Staff

Job Status

Regular

Full-Time/Part-Time

Full-Time

Number of Vacancies

1

Anticipated Start Date

10/01/2025

Anticipated End Date

Competition Information

Competition Number

25B572

Competition Open Date

06/21/2025

Competition Close Date

06/30/2025

Open Until Filled?

No