GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

The Community Manager is responsible for creating an exceptional experience for residents living at the properties. He\She is responsible for managing and scheduling the monthly turnover process for the Montreal portfolio (+1000 residential units).

RESPONSIBILITIES

• Oversee day-to-day operational activities related to turnovers and liaise with the Leasing and Operations teams to achieve seamless resident experiences upon move-in\ move-out.
• Ensure the Welcome Home Information Guide is kept current.
• Perform and document weekly\ monthly building and suite inspections.
• Complete annual occupied suite inspections.
• Issue PO’s as needed for standard turnovers and in-suite capital work.
• Review Yardi PO dashboard and receive/close/cancel PO’s as needed.
• Monitor in-suite capital expenses to budget as directed by the Property Manager
• Review work requests related to turnovers and issue notices to enter
• Contact suppliers and contractors, order supplies and coordinate service schedules for turnovers.
• Update Make Ready dates in the system and ensure consistent communication with leasing and property management teams
• Review pre-move-out, make ready and move-in inspections, create make-ready work requests and coordinate contractors and staff to ensure suites are market ready.
• Educate and reinforce all health and safety regulations and standards
• Ensure resident records, files and documentation are maintained accurately and timely, in accordance with established procedures and in accordance with the Privacy Act.
• Responsible for executing community professional resident communications, ensuring consistency in messaging.
• Schedule, organize and host New Resident Orientation Events

QUALIFICATIONS

• High school diploma and a strong service ethic commitment.
• Minimum of 3 year experience in the customer service industry, including solid experience in organization and scheduling activities. Experience with working with multiple vendors.
• Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, residents and vendors; self- motivated, professional and flexible; mature and self-motivated team player with excellent conflict- resolution skills; committed to personal growth and integrity aligned with company objectives; ability to exercise confidentiality.
• Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities; results oriented, detail oriented and accurate.
• Flexibility to work month end, regardless of weekend or statutory holiday status is necessary.
• Proficient in a variety of computer software packages including Microsoft Office, and property management, with preference given to Yardi experience.
• Candidate requires a vehicle as he\she will be moving between 5 residential properties.
• A criminal verification check is required for employment.
• Bilingual – French and English

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.