About the role
Holland Imports has been a trusted name in Canada for over 50 years, providing a wide selection of quality tools, hardware, and seasonal products. As one of Canada’s largest independent wholesalers, we pride ourselves on our commitment to customer satisfaction and our entrepreneurial spirit.
Summary
As an Inside Sales Account Representative at Holland Imports, you will play a key role in driving revenue and delivering exceptional customer service. Focused on engaging with customers by phone and email, you will support key accounts, uncover new business opportunities, and grow customer relationships. Your performance will directly contribute to our growth and profit-sharing objectives.
Key Responsibilities
- Manage and grow existing key accounts by ensuring their needs are met promptly and professionally
- Uncover new sales opportunities within your assigned customer portfolio through active discovery and engagement
- Identify and develop new business opportunities through outbound calls and follow-ups
- Strengthen customer relationships to drive loyalty and expand market share
- Utilize sales promotions to grow and expand opportunities with both new and existing customers
- Negotiate pricing and sales programs in alignment with company guidelines and customer needs
- Handle customer objections with professionalism, providing clear solutions to maintain strong relationships
- Log, track, and maintain all customer interactions and sales activities in the CRM system
- Investigate and resolve customer concerns, including pricing issues and product returns
- Conduct timely follow-ups on outstanding quotes and orders to maintain high service levels
- Support showroom visitors and collaborate with the Customer Service Team to enhance the customer experience
Requirements
- Post-secondary education (college or university degree)
- Minimum of 5 years of experience in inside sales or account management (preferred)
- Proven ability to develop, foster, and grow customer relationships through phone and other outreach methods
- Skilled in uncovering new business opportunities within existing accounts
- Experience negotiating customer pricing and program terms
- Demonstrated ability to effectively use sales promotions to drive growth and customer engagement
- Strong objection-handling and problem-solving abilities
- Excellent customer service and telephone communication skills
- Strong organizational skills with the ability to multitask and meet deadlines
- Exceptional written and verbal communication skills for effective customer and team collaboration
- Proven ability to understand customer needs, offer solutions, and close sales
- Comfortable learning and using business software systems for order processing
- Proficient in maintaining detailed records in CRM systems
- Intermediate math skills for pricing, quoting, and order accuracy
- Proficient in Microsoft Office; experience with NetSuite (Oracle) is an asset
- If you are passionate about sales and eager to make an impact in a supportive team environment, we invite you to apply today and become part of the Holland Imports family!
About Holland Imports
For nearly 50 years, Holland Imports has helped Canadians complete thousands of projects on the job site and in the home through its wide selection of quality tools, hardware, seasonal products, and accessories. Our longevity has earned us the trust and respect of our customers and manufacturers alike. We are firmly committed to creating value for our customers through the quality of our brands, competitive pricing, and excellent customer service.
By joining Holland Imports, you become part of a family-owned company that is proud of its entrepreneurial spirit and the accomplishments that have made it one of Canada’s largest independent wholesalers. We strive to administer our policies, as well as our benefit and compensation programs, in a manner that is competitive, fair, and understandable.
Holland Imports provides staff members with a unique, fast-paced, and dynamic environment. As we are a growing team, each person has the opportunity to take responsibility for their individual roles and make an impact. Our communication at Holland Imports is built on trust and our guiding principles are a tool for staff to have the ability to make decisions on a day-to-day basis.
Despite our growth, Holland Imports remains true to the values of it founders by never compromising its integrity, being ready for all kinds of challenges and open to all kinds of opportunities, and most importantly, working hard to make sure that customers are always happy. Our commitment to creating excellent customer experiences continues to be the core of our business. We strive and continue to be an industry leader by investing in people, partnerships, and the community.
About the role
Holland Imports has been a trusted name in Canada for over 50 years, providing a wide selection of quality tools, hardware, and seasonal products. As one of Canada’s largest independent wholesalers, we pride ourselves on our commitment to customer satisfaction and our entrepreneurial spirit.
Summary
As an Inside Sales Account Representative at Holland Imports, you will play a key role in driving revenue and delivering exceptional customer service. Focused on engaging with customers by phone and email, you will support key accounts, uncover new business opportunities, and grow customer relationships. Your performance will directly contribute to our growth and profit-sharing objectives.
Key Responsibilities
- Manage and grow existing key accounts by ensuring their needs are met promptly and professionally
- Uncover new sales opportunities within your assigned customer portfolio through active discovery and engagement
- Identify and develop new business opportunities through outbound calls and follow-ups
- Strengthen customer relationships to drive loyalty and expand market share
- Utilize sales promotions to grow and expand opportunities with both new and existing customers
- Negotiate pricing and sales programs in alignment with company guidelines and customer needs
- Handle customer objections with professionalism, providing clear solutions to maintain strong relationships
- Log, track, and maintain all customer interactions and sales activities in the CRM system
- Investigate and resolve customer concerns, including pricing issues and product returns
- Conduct timely follow-ups on outstanding quotes and orders to maintain high service levels
- Support showroom visitors and collaborate with the Customer Service Team to enhance the customer experience
Requirements
- Post-secondary education (college or university degree)
- Minimum of 5 years of experience in inside sales or account management (preferred)
- Proven ability to develop, foster, and grow customer relationships through phone and other outreach methods
- Skilled in uncovering new business opportunities within existing accounts
- Experience negotiating customer pricing and program terms
- Demonstrated ability to effectively use sales promotions to drive growth and customer engagement
- Strong objection-handling and problem-solving abilities
- Excellent customer service and telephone communication skills
- Strong organizational skills with the ability to multitask and meet deadlines
- Exceptional written and verbal communication skills for effective customer and team collaboration
- Proven ability to understand customer needs, offer solutions, and close sales
- Comfortable learning and using business software systems for order processing
- Proficient in maintaining detailed records in CRM systems
- Intermediate math skills for pricing, quoting, and order accuracy
- Proficient in Microsoft Office; experience with NetSuite (Oracle) is an asset
- If you are passionate about sales and eager to make an impact in a supportive team environment, we invite you to apply today and become part of the Holland Imports family!
About Holland Imports
For nearly 50 years, Holland Imports has helped Canadians complete thousands of projects on the job site and in the home through its wide selection of quality tools, hardware, seasonal products, and accessories. Our longevity has earned us the trust and respect of our customers and manufacturers alike. We are firmly committed to creating value for our customers through the quality of our brands, competitive pricing, and excellent customer service.
By joining Holland Imports, you become part of a family-owned company that is proud of its entrepreneurial spirit and the accomplishments that have made it one of Canada’s largest independent wholesalers. We strive to administer our policies, as well as our benefit and compensation programs, in a manner that is competitive, fair, and understandable.
Holland Imports provides staff members with a unique, fast-paced, and dynamic environment. As we are a growing team, each person has the opportunity to take responsibility for their individual roles and make an impact. Our communication at Holland Imports is built on trust and our guiding principles are a tool for staff to have the ability to make decisions on a day-to-day basis.
Despite our growth, Holland Imports remains true to the values of it founders by never compromising its integrity, being ready for all kinds of challenges and open to all kinds of opportunities, and most importantly, working hard to make sure that customers are always happy. Our commitment to creating excellent customer experiences continues to be the core of our business. We strive and continue to be an industry leader by investing in people, partnerships, and the community.