Job #:

9795

Division:

Operations

Vacancy Type:

Full-time Permanent

Affiliation:

Non-Union: Management & Exempt

Contract Length:

Grade:

04

of Vacancies:

1

Salary/Hourly Range:

68,145.90 - 81,775.08

Hiring range/wage:

68,145.90 - 74,960.49

Work Details (Days/hours):

36.25 hours per week, occasional evening and weekend work

Posted Date:

7/29/25

Existing or New:

Existing

Deadline to Apply:

8/12/25

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive compensation package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3) weeks paid annual vacation days increasing with years of service;
• Four (4) paid personal days
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year
• Fitness membership discount;

Make a difference

Is community development your passion? If working in a collaborative environment and feeling like you contribute to the greater good is where you see yourself, you may want to consider working with Toronto Community Housing!

The Operations Division supports the Toronto Community Housing Vision and Mission through nurturing revitalized communities and tenants by providing programs, services and partnerships aimed at the needs of children and youth, working families, under/employed youth, seniors and other vulnerable tenant populations. The Division does this through tenant engagement, accessing services and spaces, integrating healthy communities, providing supports for seniors and vulnerable tenants, economic development programs and corporate sponsorships/partnerships.

We are hiring 1 Tenant and Community Services Program Coordinator (Active Living) to support the Community Safety and Support Team in the West region.

Reporting to the Supervisor, Active Living and Centralized Programs, the Tenant and Community Services Program Coordinator is responsible for implementing and supervising the respective assigned recreational, economic development and engagement programs while ensuring the appropriate use of resources and systems to deliver effective programming. The position will liaise with other staff and community partners to ensure the smooth running of programs.

What you’ll do

Staff Management

• Support, coach and develop staff team to meet program deliverables.
• Supervise staff, including monitoring and addressing performance.
• Schedule staff, including approving time off ensuring proper program coverage.

Program Coordination and Implementation

• Coordinate activities needed to implement program plans while maintaining high standards of service excellence.
• Support the implementation of Tenant and Community Services programs and all other programs in the Active Living team
• Facilitate program evaluations

Communication, Documentation and Customer Service

• Liaise with local engagement and asset team staff to ensure work plans and schedules are clear
• Provide feedback to Supervisor for program improvement and innovation
• Document programs for the purpose of showcasing flagship activities to the organization and public
• Coordinate and schedule timely communication of program timelines and schedules within the internal and external partners.
• Respond to inquiries.

Workplace and Program Space Safety

• Support Supervisor in ensuring safety of program/ work spaces and locations, reports deficiencies for timely follow-up
• Provide feedback to Supervisor for program improvement and innovation
• Monitor staff compliance with related process and procedure manuals related to programs
• Ensure inventory is monitored and maintained at adequate levels to support program needs

Program Inventory

• Coordinate the logistics needed to ensure program efficient program delivery such as moving supplies, purchasing ordering supplies and equipment

Staff Professional Development

• Identify and communicate staff training needs to the Supervisor.
• Assist with the development, implementation and delivery of staff training and workshops
• Assist by providing input into staff performance review

What you’ll need

• A post-secondary degree/diploma in the social sciences including Sport Management, Sports & Leisure, Children and Youth work, Social Work or working towards completion of degree/diploma, or other related discipline or equivalent work experience
• CPR/First Aid is level C mandatory
• High Five Certification Principles of Healthy Child Development an asset
• Knowledge of Occupational Health & Safety Act
• Experience in supervising, leading or overseeing recreational frontline programs and staff
• Extensive experience working with people from all age groups
• Valid Class G Ontario Driver’s Licence is considered an asset
• Experience in the development and implementation of children and youth/recreational/sport programming
• Strong organizational and administrative skills (including keeping and reconciling inventory, logistics)
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Ability to work independently as well as part of a team
• Sensitivity to ethno-racial and equity issues
• Experience in staff training, development and evaluation
• Minimum level 1 coaching certificate an asset
• Experience coaching and supporting sports programs
• Knowledge of baseball, soccer, basketball or other recreational sports programs considered an asset
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Good communication and interpersonal skills
• Effective problem solving and analytical skills
• Demonstrated ability to coordinate and plan projects

PLEASE NOTE - Applicants 18 years of age and over, must present a valid and suitable Police Reference Check (Vulnerable Sector Check) prior to commencing employment. Applicants must be eligible to complete the Vulnerable Sector Check process (see https://www.torontopolice.on.ca/prcp/vulnerable_sector_expedited_service.php) for conditions.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.