About the role
CLOSING DATE: JULY 7, 2025
This position reports to the Technology Integration Manager.
The Technical Analyst 2 is accountable for the configuration, installation and continuing support of end-user physical and virtual computers, peripheral equipment, printers/copiers and client applications software. As Information Systems Service Desk, the Technical Analyst 2 will provide senior support to the Service Desk and provide first-tier knowledge and functional support to end-users as well as manage the escalation of support issues through to resolution. The Technical Analyst 2 works with members of the Infrastructure, Business Solutions, and IS management to plan and implement end-user service delivery. They will also take guidance from and support the Infrastructure Team as needed.
About the role
CLOSING DATE: JULY 7, 2025
This position reports to the Technology Integration Manager.
The Technical Analyst 2 is accountable for the configuration, installation and continuing support of end-user physical and virtual computers, peripheral equipment, printers/copiers and client applications software. As Information Systems Service Desk, the Technical Analyst 2 will provide senior support to the Service Desk and provide first-tier knowledge and functional support to end-users as well as manage the escalation of support issues through to resolution. The Technical Analyst 2 works with members of the Infrastructure, Business Solutions, and IS management to plan and implement end-user service delivery. They will also take guidance from and support the Infrastructure Team as needed.