Organizational Unit

University of Victoria -> VP Finance and Operations -> Campus Security Services

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

12 August 2025

Please note that positions will close at 4 p.m. on the closing date.

FTE

1

Salary Grade

$4,017.00 - $4,138.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

PB5

Hours of Work

Monday to Friday, 8:45 am - 4:45 pm

Employee Group:

CUPE 951 - Regular

of Hires Needed

1

Category

Customer Service

About this Opportunity

The University of Victoria invites candidates to apply for the role of Client Services Assistant within the Campus Security Services department. This pivotal position reports to the Client Services Supervisor. The role is responsible for a wide variety of responsibilities in areas such as forward-facing customer service, sales, preparing written correspondence, conflict resolution and data entry. This position will ensure that all clients receive a high level of service excellence.

Strong organizational and communication skills in a variety of platforms are highly valued, along with experience in an active office setting. This opportunity is suited for individuals who are passionate about creating and maintaining a safe learning and working environment, contributing significantly to the university's mission of excellence, grounded in a commitment to equity, diversity, cultural safety, and inclusion.

Job Summary

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Client Services Supervisor, the Client Services Assistant (CSA) is the first point of contact for members of the campus community and the public for enquiries and resolving issues. The CSA is responsible for the delivery of front office services, including parking permit sales, citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals.

The CSA works with members of the campus community, and the broader off campus community that attend the office, phone or email regarding any of the services that Campus Security provides. As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to deliver all point-of-sale products. The CSA may escalate complex issues to the Client Services Supervisor or Management, as required.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Job Requirements

Experience:
This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e. in retail sales, services and office administration).

Knowledge/Skills/Abilities:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
• Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment
• Strong organizational and clerical skills, including the ability to learn new systems and procedures
• Ability to process documentation with accuracy and attention to detail
• Ability to work independently and foster respect and trust with team members that contributes to a cooperative team spirit
• Communications and interpersonal skills that foster effective team communication to ensure sharing of relevant and timely information
• Ability to work in an environment with constant interruptions
• Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly
• Experience dealing with personal, confidential and sensitive information
• Working knowledge of point of sales equipment, standard office equipment and related software (e.g. MS Office)
• Must have the ability to maintain a Security Officer level security clearance
• Must have the ability to obtain a Vulnerable Sector Criminal Record Check
• Work experience at a post-secondary institution is considered an asset

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here