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Membership Coordinator

Hybrid
$25/hour
Mid Level
Part-time

Top Benefits

Hybrid remote work
Part-time hours
Competitive pay starting from $25.00 per hour

About the role

Overview
We are seeking a dedicated and organized Membership Coordinator to join our team. This role is essential in managing member relations, ensuring a high level of customer service, and supporting the administrative functions of our organization. The ideal candidate will possess strong communication skills and be adept at using various computer systems to enhance member experiences.

Position Summary – Purpose of role:

The Membership Services Coordinator provides support to members and public regarding ADRIA membership fees, policies, processes, benefits, products and services. Duties include: Directory administration, Designations administration, supporting webinars and meetings, maintaining PayPal reports, providing assistance to Finance or other departments as needed and assisting with projects to support ADRIA initiatives.

Job Information
Job Title: Membership Coordinator
Location: Edmonton

Job type: Hybrid
Full or Part-Time: Part Time
Hours of Work: 25 hours per week
Closing Date: June 27th, 2025

Key Responsibilities:

Membership Services

· Provide information to members and public regarding Membership fees, directory, policies, etc.

· Liaise with members for any inquiries and requirements.

· This is a membership facing role.

Designation and Directory Administration

· Provide information to members and public regarding designation application process, fees, etc.

· Intake and review of designation applications to ensure completeness, submitting to the designation committee for approval, and ensuring applications are sent to ADRIC in a timely manner.

· Proper records keeping of designation documents.

Webinars, Meetings and Conferences

· Set up calendar invites, meeting links (Zoom or other), tickets etc.

· Participate in ADRIA working teams as needed to support projects and tasks for ADRIA Webinars, meetings or conferences

Reporting

The Membership Services Coordinator reports to the Executive Director.

Responsibilities

  • Serve as the primary point of contact for members, addressing inquiries and providing exceptional customer support.
  • Manage membership applications, renewals, and cancellations efficiently.
  • Maintain accurate records of member information using computerized systems.
  • Assist in organizing membership events and activities to enhance member engagement.
  • Utilize phone systems to communicate with members and provide timely responses to their needs.
  • Collaborate with other departments to ensure seamless service delivery to members.

Skills

  • Grade 12 with combination of post-secondary education and work experience (minimum 3 years) working in a professional office setting
  • Excellent, verbal, written and interpersonal communication
  • Excellent customer service/client care skills
  • Strong organizational skills with ability to prioritize work and meet timelines
  • High degree of attention to detail and accuracy
  • Organizational skills with ability to plan ahead and multi-task
  • Proactive and a self-starter
  • Understanding of confidentiality in professional and legislated context
  • Excellent working knowledge of office equipment (computer, database systems and software, copier/fax)
  • Proficient with Microsoft Office Suite, Word, Excel, PowerPoint, Outlook
  • Proficiency/ experience working with websites/ using web-based programs such as WordPress, Vimieo, Zoom, LearnDash, WooCommerce etc.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Excellent customer service skills, with a focus on building positive relationships with members.
  • Previous experience in customer support roles is preferred.
  • Join us in this rewarding position where you can make a significant impact on our members' experiences while developing your professional skills in a supportive environment!

Key Performance Criteria:

  • Work is consistently completed accurately and within timelines

  • Positive feedback from membership, Executive Director, Staff, Members and internal or external stakeholders

  • Records and materials are continuously updated, complete and accessible to Executive Director, Board and Members as needed

  • Executive Director is kept apprised of work progress and copied on communications

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 25 per week

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Edmonton, AB T6B 2X9

Application deadline: 2025-06-27
Expected start date: 2025-07-07

About ADR Institute of Alberta

Alternative Dispute Resolution
11-50

The ADR Institute of Alberta (ADRIA) is the professional association for mediators, arbitrators, and other Appropriate Dispute Resolution (ADR) practitioners in our province.

As an affiliate of the ADR Institute of Canada, we offer a nationally accredited training program and professional designations for ADR practitioners.

We serve the public and other organizations by providing information about dispute resolution options and resources, maintaining an online directory to find a qualified mediator or arbitrator anywhere in the province, and offering training and professional development in conflict management.

Membership is open to individuals or organizations practicing or supporting ADR in Alberta.

The original Alberta Arbitration and Mediation Society (AAMS) was founded in 1982 and changed to become the ADR Institute of Alberta in May 2012.