About the role
Job Title: CCaaS Advisor – Expert Messaging & Strategy ( Amazon Connect exp is important to have)
Location: Remote (US/ Canada)
Type: Full-Time - (Keep it Competitive)
Job Summary:
We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.
Key Responsibilities:
- Act as a subject matter expert on CCaaS messaging channels
- Develop and present business cases and strategic roadmaps to key stakeholders.
- Translate business objectives into actionable contact center strategies.
- Provide advisory support on platform capabilities, vendor solutions, and integration best practices.
Required Skills & Qualifications:
- Proven experience in a CCaaS advisory, consulting, or solutioning role.
- Strong understanding of cloud contact center technologies and messaging platforms.
- Ability to build business cases with ROI models and strategic justifications.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Qualifications:
- Familiarity with platforms like Amazon Connect
- Background in customer experience (CX), digital transformation, or contact center operations.
- Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.
About the role
Job Title: CCaaS Advisor – Expert Messaging & Strategy ( Amazon Connect exp is important to have)
Location: Remote (US/ Canada)
Type: Full-Time - (Keep it Competitive)
Job Summary:
We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.
Key Responsibilities:
- Act as a subject matter expert on CCaaS messaging channels
- Develop and present business cases and strategic roadmaps to key stakeholders.
- Translate business objectives into actionable contact center strategies.
- Provide advisory support on platform capabilities, vendor solutions, and integration best practices.
Required Skills & Qualifications:
- Proven experience in a CCaaS advisory, consulting, or solutioning role.
- Strong understanding of cloud contact center technologies and messaging platforms.
- Ability to build business cases with ROI models and strategic justifications.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Qualifications:
- Familiarity with platforms like Amazon Connect
- Background in customer experience (CX), digital transformation, or contact center operations.
- Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.