Service Appointment Coordinator
Top Benefits
About the role
Looking for a high-paying job in White Rock with a top employer? Join White Rock Volkswagen part of Trotman Auto Group, recognized as one of the best places to work in White Rock!
Why Work With Us?
At White Rock Volkswagen, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!
What We Offer:
-
A rewarding career with a top automotive group in BC
-
Full Time, Permanent Role with a Competitive Salary
-
Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
-
A supportive and innovative workplace culture
-
Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
Who We’re Looking For:
✔ Passionate about customer service
✔ 1+ years experience in scheduling, reservations or logistics coordination
✔ Motivated to grow in a fast-paced environment
✔ BC Class 5 driver's license with a clean abstract.
✔ Confidence on the phone, positive attitude and desire to exceed customer expectations
Schedule: Full-Time; Mon-Fri: 8:30am – 5:00pm
Compensation: $18-22/hr + Production Bonus
What your day will look like:
Customer Service Excellence: Delivering outstanding service with a positive attitude and professionalism
Book Appointments: Using Dealer Management Systems to schedule future service appointments via outbound calls, texts, and emails.
Communication: Managing customer requests through phone, email, and text, ensuring accurate information collection. Utilizing Dealer Management Systems for outbound communications.
Follow-Up: Promptly addressing service inquiries, conducting after-service follow-ups, sharing feedback with relevant parties, and documenting notes.
Preparing Internal Requests: Creating simple internal repair orders to service, repair and maintain dealership-owned vehicles.
Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
#INDLOW
About Trotman Auto Group
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group, also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
At TAG, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Once you're part of the team, you're part of the TAG family.
We don't just expect the change; we are part of it. We are the proud recipients of the following;
Awarded Canada's Best Managed (2017 & 2018) - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Dealer's Association's Industry Laureate Award for Business Innovation - TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.
Service Appointment Coordinator
Top Benefits
About the role
Looking for a high-paying job in White Rock with a top employer? Join White Rock Volkswagen part of Trotman Auto Group, recognized as one of the best places to work in White Rock!
Why Work With Us?
At White Rock Volkswagen, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!
What We Offer:
-
A rewarding career with a top automotive group in BC
-
Full Time, Permanent Role with a Competitive Salary
-
Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
-
A supportive and innovative workplace culture
-
Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
Who We’re Looking For:
✔ Passionate about customer service
✔ 1+ years experience in scheduling, reservations or logistics coordination
✔ Motivated to grow in a fast-paced environment
✔ BC Class 5 driver's license with a clean abstract.
✔ Confidence on the phone, positive attitude and desire to exceed customer expectations
Schedule: Full-Time; Mon-Fri: 8:30am – 5:00pm
Compensation: $18-22/hr + Production Bonus
What your day will look like:
Customer Service Excellence: Delivering outstanding service with a positive attitude and professionalism
Book Appointments: Using Dealer Management Systems to schedule future service appointments via outbound calls, texts, and emails.
Communication: Managing customer requests through phone, email, and text, ensuring accurate information collection. Utilizing Dealer Management Systems for outbound communications.
Follow-Up: Promptly addressing service inquiries, conducting after-service follow-ups, sharing feedback with relevant parties, and documenting notes.
Preparing Internal Requests: Creating simple internal repair orders to service, repair and maintain dealership-owned vehicles.
Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
#INDLOW
About Trotman Auto Group
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group, also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
At TAG, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Once you're part of the team, you're part of the TAG family.
We don't just expect the change; we are part of it. We are the proud recipients of the following;
Awarded Canada's Best Managed (2017 & 2018) - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Dealer's Association's Industry Laureate Award for Business Innovation - TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.