About the role
Job Summary Reporting to the Director, Enterprise Systems Transformation, the Manager, Enterprise Platforms leads the delivery and continuous improvement of systems supporting Porter's core operational functions. These functions include flight tracking, operations control, fueling, maintenance, crew management, safety management, and day-of-operations support.
The leader acts as a trusted partner to operational leaders across Flight Operations, Maintenance, Airport Operations, and Safety, ensuring systems are safe, scalable, reliable, and aligned with Porter's growing operational complexity. They will drive operational system governance, champion change initiatives, manage budgets and vendor relationships, and continuously seek improvements that enhance operational excellence
Duties & Responsibilities
- Lead the performance, support, and enhancement of operational systems including flight tracking, operations control, fueling, maintenance systems, load control, crew management, crew payroll, day-of-operations passenger support, flight planning, crew bidding, and safety management.
- Define and deliver a strategic roadmap for operational systems that scales with Porter's growth while maintaining safety, regulatory compliance, and operational effectiveness.
- Act as a champion for operational technology change initiatives, supporting adoption and continuous improvement across key business areas.
- Establish and manage governance standards for operational systems, ensuring compliance with internal policies, Transport Canada, and industry regulations.
- Lead a high-performing team responsible for implementation, enhancement, and support of airline operational systems.
- Manage operational system budgets, providing accurate forecasts, tracking expenditures, and optimizing vendor and project costs.
- Develop strong vendor relationships, ensuring compliance with contractual obligations and high-quality service delivery.
- Monitor system performance and user experience, identifying continuous improvement opportunities to drive efficiency, scalability, and resilience.
- Collaborate closely with Finance, HR, IT Infrastructure, and Cybersecurity teams to ensure operational systems are fully integrated into the enterprise environment.
- Provide leadership in responding to operational system outages, incident management, and after-hours support as necessary.
- Travel to operational sites to support implementation, issue resolution, and business engagement.
- Occasional on-call availability and/or the need to work outside of regular office hours may be required to support business needs and ensure continuity of operations.
- Actively participate in Porter’s Safety Management System (SMS) by promoting safe practices and proactively identifying and reporting hazards.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- Minimum 10 years of aviation industry (or related/ similar) experience, with a focus on operational system leadership and support.
- Minimum 5 years of experience managing technical or operational teams in a dynamic, safety-critical environment.
- Demonstrated ability to manage operational system budgets, vendor contracts, and financial forecasting.
- Extensive experience supporting and integrating systems for flight tracking, operations control, maintenance, fueling, load control, crew management and payroll, flight planning, and safety management.
- Strong knowledge of operational workflows across flight operations, maintenance, airport services, crew management, and regulatory compliance.
- Practical experience driving technology adoption and leading change management initiatives across operational environments.
- Proven ability to establish and maintain system governance frameworks ensuring operational and regulatory compliance.
- Familiarity with Porter's operational model or experience supporting regional or growing airlines preferred.
- Strong cross-functional collaboration skills and the ability to influence and engage business stakeholders effectively.
- Proficiency with office productivity tools such as Excel, Word, and PowerPoint.
- Availability to provide after-hours support as required for operational continuity.
- Ability to travel to support operational sites and business initiative
- Occasional on-call availability and/or the need to work outside of regular office hours may be required to support business needs and ensure continuity of operations.
Location
Toronto Downtown Office (250 Yonge Street)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.
About the role
Job Summary Reporting to the Director, Enterprise Systems Transformation, the Manager, Enterprise Platforms leads the delivery and continuous improvement of systems supporting Porter's core operational functions. These functions include flight tracking, operations control, fueling, maintenance, crew management, safety management, and day-of-operations support.
The leader acts as a trusted partner to operational leaders across Flight Operations, Maintenance, Airport Operations, and Safety, ensuring systems are safe, scalable, reliable, and aligned with Porter's growing operational complexity. They will drive operational system governance, champion change initiatives, manage budgets and vendor relationships, and continuously seek improvements that enhance operational excellence
Duties & Responsibilities
- Lead the performance, support, and enhancement of operational systems including flight tracking, operations control, fueling, maintenance systems, load control, crew management, crew payroll, day-of-operations passenger support, flight planning, crew bidding, and safety management.
- Define and deliver a strategic roadmap for operational systems that scales with Porter's growth while maintaining safety, regulatory compliance, and operational effectiveness.
- Act as a champion for operational technology change initiatives, supporting adoption and continuous improvement across key business areas.
- Establish and manage governance standards for operational systems, ensuring compliance with internal policies, Transport Canada, and industry regulations.
- Lead a high-performing team responsible for implementation, enhancement, and support of airline operational systems.
- Manage operational system budgets, providing accurate forecasts, tracking expenditures, and optimizing vendor and project costs.
- Develop strong vendor relationships, ensuring compliance with contractual obligations and high-quality service delivery.
- Monitor system performance and user experience, identifying continuous improvement opportunities to drive efficiency, scalability, and resilience.
- Collaborate closely with Finance, HR, IT Infrastructure, and Cybersecurity teams to ensure operational systems are fully integrated into the enterprise environment.
- Provide leadership in responding to operational system outages, incident management, and after-hours support as necessary.
- Travel to operational sites to support implementation, issue resolution, and business engagement.
- Occasional on-call availability and/or the need to work outside of regular office hours may be required to support business needs and ensure continuity of operations.
- Actively participate in Porter’s Safety Management System (SMS) by promoting safe practices and proactively identifying and reporting hazards.
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- Minimum 10 years of aviation industry (or related/ similar) experience, with a focus on operational system leadership and support.
- Minimum 5 years of experience managing technical or operational teams in a dynamic, safety-critical environment.
- Demonstrated ability to manage operational system budgets, vendor contracts, and financial forecasting.
- Extensive experience supporting and integrating systems for flight tracking, operations control, maintenance, fueling, load control, crew management and payroll, flight planning, and safety management.
- Strong knowledge of operational workflows across flight operations, maintenance, airport services, crew management, and regulatory compliance.
- Practical experience driving technology adoption and leading change management initiatives across operational environments.
- Proven ability to establish and maintain system governance frameworks ensuring operational and regulatory compliance.
- Familiarity with Porter's operational model or experience supporting regional or growing airlines preferred.
- Strong cross-functional collaboration skills and the ability to influence and engage business stakeholders effectively.
- Proficiency with office productivity tools such as Excel, Word, and PowerPoint.
- Availability to provide after-hours support as required for operational continuity.
- Ability to travel to support operational sites and business initiative
- Occasional on-call availability and/or the need to work outside of regular office hours may be required to support business needs and ensure continuity of operations.
Location
Toronto Downtown Office (250 Yonge Street)
Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.