About the YMCA of Lethbridge

The YMCA of Lethbridge is a vital community organization, with a rich history dating back to 1910, and has been a cornerstone of community engagement, child and youth development, and social responsibility. Established on values of honesty, inclusiveness, respect, responsibility, and caring, the YMCA of Lethbridge welcomes individuals of all backgrounds, ages, and beliefs, fostering an inclusive environment where everyone can thrive. The Association offers a wide range of programs and services designed to promote holistic well-being, including fitness and recreation facilities, child care services, educational programs, and community outreach initiatives.

At the heart of the YMCA of Lethbridge's mission is a commitment to building a healthier, stronger, and more connected community. Through its various programs and partnerships, the YMCA empowers individuals to reach their full potential, fosters a sense of belonging, and encourages active participation in community life. With dedicated employees, volunteers, and supporters, the YMCA of Lethbridge continues to make a meaningful impact in the lives of thousands of individuals and families, shaping a brighter future for generations to come.

Job Summary

The Coordinator, Member Experience serves the mission of the YMCA of Lethbridge by supporting the operations of the Membership team, including membership and rentals. The main goals of this position are:

1. Provide supervision to Membership and Rental Attendants, including onboarding, scheduling, and coaching, with support from the Manager, Member Experience and Acquisition.

2. Implement and inform Membership and Rentals initiatives as developed by the Manager, Member Experience and Acquisition.

3. Complete administrative tasks to support the functions of the team.

4. $45,000 - $50,000/annual

Key Relationships

· YMCA of Lethbridge Leadership Team

· All Association employees and volunteers

· Community participants and program users

Nature & Scope

The Coordinator, Member Experience will support the Membership and Rentals team. The major responsibilities of this position are, but not limited to:

Leadership and Strategic Planning

· Exemplify the YMCA of Lethbridge’s Core Values of caring, honesty, inclusiveness, respect, and responsibility.

· Promote a positive, inclusive work environment, responding to general inquiries and resolving issues in a timely manner and in accordance with Association policies and guidelines.

· Be a YMCA ambassador by engaging in and promoting practices and frameworks which ensure diversity, equity, inclusion, and belonging.

· Demonstrate a commitment to health and safety, incident management and emergency response within the Membership and Rentals team.

· Effectively communicate with internal and external stakeholders, responding to needs or requests, to obtain or supply information with appropriate tact.

Organizational and Department Management

· Support the supervision of Membership and Rentals Attendants and volunteers.

· Contribute to the completion of administrative duties within Membership including scheduling and payroll tracking of Membership and Rentals Attendants and Volunteers.

· Identify community needs through statistical tracking and present trends to guide future implementations, including rentals, memberships, and other initiatives or programming.

· Monitor the mandatory certifications of Membership and Rentals Attendants and Volunteers and notify when certifications are coming due.

· Carry out tasks requiring a reasonable degree of concentration and the need to assess options or evaluate past practices using analytical methods and processes.

· Support in leading a goal-oriented culture with attention to daily metrics, promotions, and key drivers of financial success for growth and sustainability.

· Collaborate with the Member Experience and Acquisition Manager in the development, implementation, and evaluation of innovative member services.

· Model best practices, upholding high standards for excellence in team implementations.

· Lead the rental process for space and birthday rentals, communicating with external stakeholders, ensuring appropriate employee coverage, obtaining required documentation, monitoring set-up and take down of spaces, and providing coverage when necessary.

· Support membership growth and retention through targeted activities and initiatives.

· Work in usually standardized conditions, under occasional supervision, with choice of action within defined limits to make progress towards assigned objectives.

· Attend all required YMCA trainings and recertifications.

Financial Management and Philanthropic Involvement

· Model the Association’s dedication to philanthropy.

· Participate in Fund Development Initiatives to further the impact of team efforts.

· Adhere to the team’s annual budget, managing expenses within your area and ensuring proper coding and documentation is provided.

External Relations and Advocacy

· Foster relationships in the community by supporting partnership development where appropriate and acting as an ambassador for the Association’s core programs.

· Role model team initiatives and projects within the Association.

· Follow policies regarding confidentiality to safeguard data and information and handle sensitive information with a strong sense of ethics and confidentiality, in addition to all Association policies and guidelines.

· Participate in external growth opportunities in alignment with team goals.

Physical/Special Demands

· This position may include the ability to lift 20 kg

Qualifications and Experience

· High School Graduation or GED is required

· Up to 1 year of practical or lived experience is required

· Intermediate to expert knowledge in Microsoft Office Suite programs is required

· Customer service experience is considered an asset

· Previous non-profit experience is considered an asset

· Evidence of an acceptable Police Information Check and Child Intervention Check

· Three professional references are required

The YMCA of Lethbridge is committed to fostering an inclusive hiring process. If language accommodations are needed at any stage of the application or interview process, please contact us at hr@lethbridgeymca.ca. We are happy to offer support through our translation program to ensure accessibility for all applicants.

Thank you for your interest in working with the YMCA of Lethbridge. We appreciate the time and effort you put into your application and will carefully consider each submission. Due to the high volume of applicants, only those selected for an interview will be contacted. We apologize in advance for any inconvenience this may cause and wish you the best of luck in your job search.

At the YMCA of Lethbridge, we believe that everyone deserves to be treated with respect, dignity, and fairness. We are committed to creating a workplace that is welcoming and inclusive for all, regardless of age, race, gender, sexual orientation, disability, or any other characteristic. We strive to provide equal opportunities for employment and advancement, and we encourage all qualified candidates to apply.

Candidates must be eligible to work in Canada and possess the necessary documentation to support their eligibility, such as a valid work permit, permanent residency status, or Canadian citizenship.

Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person