Summary:

Reporting to the General Manager of U-Drive & MKH Ventures, the Assistant Manager-The Pas will assist to manage staff, oversee fleet logistics & implement company policies to drive success. Assist customers with reservations & inquiries, ensuring every customer has a smooth and positive experience. Exceptional communication skills & customer service experience is a major part of this role; therefore, it is important that the individual excels at working in a collaborative and fast paced environment with a strong ability to multi-task with effective time management.

Major Responsibilities:

• Operational Support: Assist in managing daily rental operations across multiple locations, ensuring policies and procedures are followed.
• Customer Service: Assist customers through the reservation process to select the best vehicle based on their financial needs & travel destination. Handle escalated customer issues, ensuring a high standard of service for prompt resolution.
• Team Leadership: Provide guidance and support to other rental agents and location managers, assisting with training, car planning and performance evaluations.
• Fleet Management: Perform vehicle inspections daily to maintain vehicle damage reports & customer billing. Monitor vehicle availability, coordinate maintenance schedules, and oversee the transfer of inventory between locations as needed.
• Sales & Revenue Growth: Support local branches in achieving revenue goals through effective upselling and customer engagement.
• Compliance & Safety: Ensure all locations adhere to company policies, local law regulations & safety procedures are met. Confirm & validate each driver's license & ensure credit card requirements are met to maintain a successful rental operation.
• Administrative Duties: Manage multiple department reports, financial tracking, and maintain our database to ensure all information is kept current & confidential. Assisting Accounting Team with various tasks and responsibilities as assigned.
• Problem-Solving: Address operational challenges, working with upper management to implement solutions that improve workflow and productivity.

Continuous Learning & Improvement

• We are committed to your continuous learning and development and as such, it is a requirement of this role to participate in orientation, self-assessments and coaching sessions and demonstrations with managers as well as ongoing training and development as it becomes available.

Other Job Requirements:

• Clean Driver’s License-MANDATORY

• High level of attention to detail and accuracy

• Honest & professional, a strong team player, always leading by example

• Ability to develop & maintain positive working relationships with customers & coworkers

• Strong organizational skills, and the ability to work independently

• Excellent problem solving, judgment skills.

Continuous Learning & Improvement:

• We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

The Ideal Requirements:

• Professional Image
• Have good interpersonal skills; excellent telephone and written communication skills
• Excellent organizational skills
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system Ability to build and maintain rapport with customers.
• Bookkeeping experience would be an asset.

Why Work for H5 Group of Companies Group:

• Competitive Compensation Package & Group Health Benefits
• Training & Development Support
• Telus Online Health
• Vehicle Purchase & Service Incentives
• Opportunities for Career Advancement
• Employee events
• Employee recognition & rewards
• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

H5 Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at meaghan.colgan@twinmotors.ca or jessica.dugray@h5group.ca