Process Improvement Consultant - Customer Solutions Delivery (Virtual Position)
Top Benefits
About the role
Description
Do you want to be part of a team that is focused on leveraging technology, process and change management to improve our customer experience.
Our team and what we’ll accomplish together
We are searching for a team member who operates with confidence who will apply their extensive knowledge to effectively and efficiently steer large cross-functional projects. We are seeking an inspiring and forward-thinking person who can motivate teams and continually improve how we manage programs to deliver best-in-class results for our teams, our customers and our business.
Your Impact and Our Collective Success
In this pivotal role, you will work closely with cross-functional teams and senior executives at TELUS to ensure seamless operations and program effectiveness to help transform our enablement strategies allowing our business and our customers to thrive. As a Process Improvement Consultant at TELUS, you will lead large programs and indirectly oversee cross-functional resources to ensure the successful delivery of complex projects that are transforming our business.
Our goal is to drive improvements in customer and employee experience across TELUS CSD, and the only way we can do that is to continually add the best people to our already great team.
What you’ll do:
As a Process Improvement Consultant, you will be part of a high-profile portfolio and report to the Manager, Program Office:
- Analyze and assess current business processes to identify improvement opportunities
- Develop and implement data-driven solutions to enhance operational efficiency
- Collaborate with cross-functional teams to streamline digital service delivery
- Lead process mapping sessions and document optimization recommendations
- Monitor and report on improvement initiatives' performance metrics
- Guide teams through change management processes
Qualifications
What you bring
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 5+ years of experience in process improvement or business transformation
- Strong knowledge of process improvement methodologies (Lean, Six Sigma)
- Excellent analytical and problem-solving skills
- Experience with digital transformation initiatives
- Strong project management and stakeholder management abilities
Great-to-haves
- Six Sigma certification (Green Belt or Black Belt)
- Experience in telecommunications or technology sector
- Knowledge of agile methodologies
- Proven track record of implementing successful process improvements
Salary Range: $74,000-$112,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Process Improvement Consultant - Customer Solutions Delivery (Virtual Position)
Top Benefits
About the role
Description
Do you want to be part of a team that is focused on leveraging technology, process and change management to improve our customer experience.
Our team and what we’ll accomplish together
We are searching for a team member who operates with confidence who will apply their extensive knowledge to effectively and efficiently steer large cross-functional projects. We are seeking an inspiring and forward-thinking person who can motivate teams and continually improve how we manage programs to deliver best-in-class results for our teams, our customers and our business.
Your Impact and Our Collective Success
In this pivotal role, you will work closely with cross-functional teams and senior executives at TELUS to ensure seamless operations and program effectiveness to help transform our enablement strategies allowing our business and our customers to thrive. As a Process Improvement Consultant at TELUS, you will lead large programs and indirectly oversee cross-functional resources to ensure the successful delivery of complex projects that are transforming our business.
Our goal is to drive improvements in customer and employee experience across TELUS CSD, and the only way we can do that is to continually add the best people to our already great team.
What you’ll do:
As a Process Improvement Consultant, you will be part of a high-profile portfolio and report to the Manager, Program Office:
- Analyze and assess current business processes to identify improvement opportunities
- Develop and implement data-driven solutions to enhance operational efficiency
- Collaborate with cross-functional teams to streamline digital service delivery
- Lead process mapping sessions and document optimization recommendations
- Monitor and report on improvement initiatives' performance metrics
- Guide teams through change management processes
Qualifications
What you bring
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 5+ years of experience in process improvement or business transformation
- Strong knowledge of process improvement methodologies (Lean, Six Sigma)
- Excellent analytical and problem-solving skills
- Experience with digital transformation initiatives
- Strong project management and stakeholder management abilities
Great-to-haves
- Six Sigma certification (Green Belt or Black Belt)
- Experience in telecommunications or technology sector
- Knowledge of agile methodologies
- Proven track record of implementing successful process improvements
Salary Range: $74,000-$112,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …