Guest Service Agent
Top Benefits
About the role
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping and maintenance staff as necessary
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Take and deliver messages for guests
- Store luggage and valuables as needed
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Job Types: Full-time, Part-time, Seasonal
Pay: From $17.20 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
Experience:
- Customer service: 1 year (required)
- Front desk: 1 year (preferred)
- Hotel: 1 year (preferred)
Language:
- English (required)
Work Location: In person
About Vittoria Hotel & Suites
Take in breathtaking views of this famous waterfall from one of our Riverview rooms while enjoying the contemporary décor. Each of our rooms has been newly renovated with fabrics and materials inspired by the beauty of Niagara Falls. There are a range of in-room amenities available including Wi-Fi, hairdryer, iron, coffeemaker and mini-fridge. This distinctive hotel also features an indoor pool, hot tub, laundry and fitness centre.
Guest Service Agent
Top Benefits
About the role
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping and maintenance staff as necessary
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Take and deliver messages for guests
- Store luggage and valuables as needed
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Job Types: Full-time, Part-time, Seasonal
Pay: From $17.20 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
Experience:
- Customer service: 1 year (required)
- Front desk: 1 year (preferred)
- Hotel: 1 year (preferred)
Language:
- English (required)
Work Location: In person
About Vittoria Hotel & Suites
Take in breathtaking views of this famous waterfall from one of our Riverview rooms while enjoying the contemporary décor. Each of our rooms has been newly renovated with fabrics and materials inspired by the beauty of Niagara Falls. There are a range of in-room amenities available including Wi-Fi, hairdryer, iron, coffeemaker and mini-fridge. This distinctive hotel also features an indoor pool, hot tub, laundry and fitness centre.