About the role
Job Title: Operations Manager Reports To: President
Direct Reports: CSR/Account Managers, TSR/Account Administrators
About The Role We are seeking a proactive and detail-oriented Operations Manager to lead our service team and ensure smooth day-to-day operations. This new position is key to aligning internal processes, improving team performance, and supporting organizational growth. The ideal candidate will be a strong communicator with excellent leadership and operational management skills.
Key Responsibilities
- Lead and manage the service team to deliver high-quality support.
- Design and implement training plans, procedural documents, and operational resources to optimize team performance.
- Ensure staff compliance with company protocols and timely execution of responsibilities.
- Conduct regular one-on-one performance reviews with Account Managers and Account Administrators.
- Support the President in holding Account Executives accountable through meetings and performance tracking.
- Enforce standards for punctuality, attendance, and performance among support staff.
- Ensure a smooth and organized onboarding process for new hires.
- Identify staffing needs for Brokerage Support in collaboration with the President; assist in interviewing and hiring.
- Organize and lead recurring team meetings to review processes and address challenges collaboratively.
- Partner with the senior leadership team to contribute to strategic planning and growth initiatives.
- Work closely with the accounting team to ensure adherence to brokerage accounting rules and regulations.
- Collaborate with the President to identify and implement operational improvements.
- Manage staff schedules and ensure adequate support coverage.
- Coordinate the collection and organization of annual vacation requests from staff.
- Perform additional duties as assigned.
Qualifications
- Proven experience in operations management, team leadership, or a related role.
- Strong organizational and communication skills.
- Ability to lead and motivate teams, enforce accountability, and drive performance.
- Experience with hiring, onboarding, and process optimization.
- Knowledge of brokerage operations or accounting processes is a plus.
- Comfortable working in a fast-paced, collaborative environment.
Why Join Us? This is a unique opportunity to shape a new leadership role within a growing organization. You'll work directly with the President and leadership team to make a real impact.
Apply now to join our dynamic team and take your career to the next level!
- Tripemco is an equal opportunity employer. If you require accommodations to complete this application please contact us directly.
About the role
Job Title: Operations Manager Reports To: President
Direct Reports: CSR/Account Managers, TSR/Account Administrators
About The Role We are seeking a proactive and detail-oriented Operations Manager to lead our service team and ensure smooth day-to-day operations. This new position is key to aligning internal processes, improving team performance, and supporting organizational growth. The ideal candidate will be a strong communicator with excellent leadership and operational management skills.
Key Responsibilities
- Lead and manage the service team to deliver high-quality support.
- Design and implement training plans, procedural documents, and operational resources to optimize team performance.
- Ensure staff compliance with company protocols and timely execution of responsibilities.
- Conduct regular one-on-one performance reviews with Account Managers and Account Administrators.
- Support the President in holding Account Executives accountable through meetings and performance tracking.
- Enforce standards for punctuality, attendance, and performance among support staff.
- Ensure a smooth and organized onboarding process for new hires.
- Identify staffing needs for Brokerage Support in collaboration with the President; assist in interviewing and hiring.
- Organize and lead recurring team meetings to review processes and address challenges collaboratively.
- Partner with the senior leadership team to contribute to strategic planning and growth initiatives.
- Work closely with the accounting team to ensure adherence to brokerage accounting rules and regulations.
- Collaborate with the President to identify and implement operational improvements.
- Manage staff schedules and ensure adequate support coverage.
- Coordinate the collection and organization of annual vacation requests from staff.
- Perform additional duties as assigned.
Qualifications
- Proven experience in operations management, team leadership, or a related role.
- Strong organizational and communication skills.
- Ability to lead and motivate teams, enforce accountability, and drive performance.
- Experience with hiring, onboarding, and process optimization.
- Knowledge of brokerage operations or accounting processes is a plus.
- Comfortable working in a fast-paced, collaborative environment.
Why Join Us? This is a unique opportunity to shape a new leadership role within a growing organization. You'll work directly with the President and leadership team to make a real impact.
Apply now to join our dynamic team and take your career to the next level!
- Tripemco is an equal opportunity employer. If you require accommodations to complete this application please contact us directly.