Desktop Support Engineer Band 2 in Hamilton, MT
About the role
We are currently looking to onboard a skilled resource for a Band 2 Desk Side Support (DSS) role at the GSK site in Hamilton, Montana. Please find the project details and full job description below.
🔹 Project: GSK – Band 2
🔹 Location: 553 Old Corvallis Road, Hamilton, MT 59840, USA
🔹 Country: USA
🔹 Level: Band 2
🔹 Type: Full-Time Equivalent (FTE)
🔹 Budget 4200 USD per month
🔹 Duration: 1 Year
🔹 No. of FEs: 1
🔹 Language Skills: Excellent English required
🔹 Key Notes:
Current FTE has stepped down – replacement is critical
Client requires an on-demand backfill for primary coverage
Will support smart hands and feet tickets
Job Description (JD): Desk Side Support – Band 2
Department: Onsite Support Services
Role: FSO L2
Technical Responsibilities:
Desktop/laptop troubleshooting and support
Installation, configuration, OS troubleshooting
Application support and basic network troubleshooting
iPhone configuration
Asset management and inventory handling
Incident/service request handling via ServiceNow
OS/software/driver installation and updates
Remote support and Microsoft Excel reporting
Hardware asset lifecycle management
Support for network/printer/firewall activities
Handling smart hands, QA testing, packaging/unboxing laptops
Equipment movement, disposal, and stockroom management
Monthly/weekly inventory audits and threshold stock ordering
Escorting third-party engineers and coordinating with vendors
Manufacturing & Production line IT support experience preferred
Small data center/server rack handling exposure
Soft Skills:
Excellent communication and customer handling skills
Ability to manage onsite SLAs and ticket escalations
Flexibility for urgent site issues
Strong documentation and reporting discipline
Experience in client interaction (email/verbal)
About Solyssey
With over a decade of expertise, Solyssey stands as a leading provider of comprehensive IT solutions tailored to meet your unique needs. From enhancing front-end productivity to optimizing back-end infrastructure, we are dedicated to elevating your company's competitiveness and agility.
Our Mission: To deliver innovative IT solutions that drive your business forward and streamline your operations.
Our Comprehensive Services Include:
- IT & Desktop Support
- Office 365 Support
- Microsoft Team Support
- Wired Communication
- Cyber Security... and more
We recognize the difficulties businesses face in maintaining IT performance, controlling costs, and minimizing distractions from core priorities. That's where Solyssey comes in.
Our team of highly skilled Technical Engineers, Consultants, Project Managers, and Project Coordinators is committed to resolving IT performance issues, managing IT costs, and allowing you to concentrate on what you do best—running your business.
Say goodbye to IT problems and boost your productivity with Solyssey. Let us be your trusted partner in navigating the complex IT landscape.
Desktop Support Engineer Band 2 in Hamilton, MT
About the role
We are currently looking to onboard a skilled resource for a Band 2 Desk Side Support (DSS) role at the GSK site in Hamilton, Montana. Please find the project details and full job description below.
🔹 Project: GSK – Band 2
🔹 Location: 553 Old Corvallis Road, Hamilton, MT 59840, USA
🔹 Country: USA
🔹 Level: Band 2
🔹 Type: Full-Time Equivalent (FTE)
🔹 Budget 4200 USD per month
🔹 Duration: 1 Year
🔹 No. of FEs: 1
🔹 Language Skills: Excellent English required
🔹 Key Notes:
Current FTE has stepped down – replacement is critical
Client requires an on-demand backfill for primary coverage
Will support smart hands and feet tickets
Job Description (JD): Desk Side Support – Band 2
Department: Onsite Support Services
Role: FSO L2
Technical Responsibilities:
Desktop/laptop troubleshooting and support
Installation, configuration, OS troubleshooting
Application support and basic network troubleshooting
iPhone configuration
Asset management and inventory handling
Incident/service request handling via ServiceNow
OS/software/driver installation and updates
Remote support and Microsoft Excel reporting
Hardware asset lifecycle management
Support for network/printer/firewall activities
Handling smart hands, QA testing, packaging/unboxing laptops
Equipment movement, disposal, and stockroom management
Monthly/weekly inventory audits and threshold stock ordering
Escorting third-party engineers and coordinating with vendors
Manufacturing & Production line IT support experience preferred
Small data center/server rack handling exposure
Soft Skills:
Excellent communication and customer handling skills
Ability to manage onsite SLAs and ticket escalations
Flexibility for urgent site issues
Strong documentation and reporting discipline
Experience in client interaction (email/verbal)
About Solyssey
With over a decade of expertise, Solyssey stands as a leading provider of comprehensive IT solutions tailored to meet your unique needs. From enhancing front-end productivity to optimizing back-end infrastructure, we are dedicated to elevating your company's competitiveness and agility.
Our Mission: To deliver innovative IT solutions that drive your business forward and streamline your operations.
Our Comprehensive Services Include:
- IT & Desktop Support
- Office 365 Support
- Microsoft Team Support
- Wired Communication
- Cyber Security... and more
We recognize the difficulties businesses face in maintaining IT performance, controlling costs, and minimizing distractions from core priorities. That's where Solyssey comes in.
Our team of highly skilled Technical Engineers, Consultants, Project Managers, and Project Coordinators is committed to resolving IT performance issues, managing IT costs, and allowing you to concentrate on what you do best—running your business.
Say goodbye to IT problems and boost your productivity with Solyssey. Let us be your trusted partner in navigating the complex IT landscape.