Credit Collections Manager
About the role
About the Opportunity
- Lead and manage the collections process for all customer accounts across service and new installation projects
- Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency
- Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions
- Review, approve, and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards
- Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders
- Collaborate with the legal team and project managers to address billing disputes, contract non-compliance, and delayed payments
- Build and maintain strong relationships with clients to ensure effective communication and timely payment
- Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies
- Ensure accurate documentation of all collection activities and maintain audit-ready records
- Develop and implement process improvements for collections and receivables management
- Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership
- Manage and mentor collections staff of 8, providing guidance, training, and support to ensure performance goals are met
- Foster a culture of accountability and continuous improvement within the team by developing staff capabilities and conducting regular performance reviews
About You
- 10 years of experience in collections, with at least 5 years in a supervisory or managerial role
- Strong understanding of construction/service industry contract terms, including holdback/retention, lien waivers, and billing cycles
- Construction industry experience, or equivalent industry experience
- Knowledge of lien laws and collection practices relevant to the construction sector
About Vaco
Vaco Holdings is a leading provider of consulting, managed services and talent solutions. As a global professional services organization, Vaco Holdings is dedicated to supporting and transforming organizations in the core areas of accounting, finance, technology and digital. With a team of over 10,000, operating in more than 100 countries, Vaco Holdings provides business-critical services to a diverse and demanding client base through a distinct portfolio of brands: Vaco specializes in talent solutions, managed services and executive search; MorganFranklin Consulting specializes in finance, technology and business services; Pivot Point Consulting is a Best in KLAS healthcare IT consulting leader; Focus Search Partners specializes in retained and interim executive search services; and BUILT specializes in digital services focused on software, cloud, data and AI solutions. In addition to being named to Inc. magazine’s list of the fastest-growing private companies for the past 17 years, Vaco was named to Newsweek’s America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Remote Work in 2023.
Credit Collections Manager
About the role
About the Opportunity
- Lead and manage the collections process for all customer accounts across service and new installation projects
- Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency
- Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions
- Review, approve, and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards
- Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders
- Collaborate with the legal team and project managers to address billing disputes, contract non-compliance, and delayed payments
- Build and maintain strong relationships with clients to ensure effective communication and timely payment
- Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies
- Ensure accurate documentation of all collection activities and maintain audit-ready records
- Develop and implement process improvements for collections and receivables management
- Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership
- Manage and mentor collections staff of 8, providing guidance, training, and support to ensure performance goals are met
- Foster a culture of accountability and continuous improvement within the team by developing staff capabilities and conducting regular performance reviews
About You
- 10 years of experience in collections, with at least 5 years in a supervisory or managerial role
- Strong understanding of construction/service industry contract terms, including holdback/retention, lien waivers, and billing cycles
- Construction industry experience, or equivalent industry experience
- Knowledge of lien laws and collection practices relevant to the construction sector
About Vaco
Vaco Holdings is a leading provider of consulting, managed services and talent solutions. As a global professional services organization, Vaco Holdings is dedicated to supporting and transforming organizations in the core areas of accounting, finance, technology and digital. With a team of over 10,000, operating in more than 100 countries, Vaco Holdings provides business-critical services to a diverse and demanding client base through a distinct portfolio of brands: Vaco specializes in talent solutions, managed services and executive search; MorganFranklin Consulting specializes in finance, technology and business services; Pivot Point Consulting is a Best in KLAS healthcare IT consulting leader; Focus Search Partners specializes in retained and interim executive search services; and BUILT specializes in digital services focused on software, cloud, data and AI solutions. In addition to being named to Inc. magazine’s list of the fastest-growing private companies for the past 17 years, Vaco was named to Newsweek’s America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Remote Work in 2023.