Department Business Services

Hours Per Week 17.5

Compensation Range $18.03 - $22.54

Closing Date July 30, 2025

Note: Posting comes off at 12:00 AM on Closing Date, with competition closing at 11:59 pm day prior.

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect, and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Permanent Part-Time - 17.5 hours/weekly

Casual - 0 to 40 hours/week, hours vary

$18.03 - $22.54 per hour

Come work with us! Are you someone who thrives in a fast-paced, people-first environment? Do you enjoy helping others and creating a welcoming atmosphere for all? If so, the City of Leduc’s Guest Services team at the Leduc Recreation Centre (LRC) is the place for you!

We’re currently hiring for multiple Guest Services Representative positions, including a Permanent Part-Time role (minimum 17.5 hours per week) as well as Casual opportunities . We’re looking for candidates with flexible availability who can support us during evenings, weekends, vacation coverage, special events, and as needed on an on-call basis. If you’re friendly, reliable, and ready to contribute to a welcoming environment for our community, we’d love to hear from you!

What is the Opportunity? Reporting to the Customer & Membership Services Coordinator, this role involves a wide range of customer service and administrative duties, including assisting with admissions, memberships, program registration, facility rentals, and general inquiries via phone, email, and online platforms.

This is a great opportunity to be part of a dynamic, community-centered facility where your contributions directly support active lifestyles, family fun, and inclusive access to recreation. Whether you're helping a parent register their child for swimming lessons or guiding a senior through membership renewal, you'll be making someone's day a little easier—and a lot more enjoyable.

To excel in this role, you’ll bring strong customer service skills along with a solid working knowledge of Microsoft Office programs—a combination that ensures both smooth day-to-day interactions and efficient administrative support.

What will you do? As a Guest Services Representative, You Will

• Provide friendly, courteous, and professional service by assisting customers at various facilities like the Leduc Recreation Centre, Maclab Centre for the Performing Arts, and Alexandra Outdoor Pool
• Support day-to-day operations including facility admission, membership sales and renewals, program registration, facility rentals, and general phone, email, and online inquiries
• Accurately wristband facility users based on activity and age requirements
• Assist clients in navigating online platforms, including our website and registration apps for activity bookings and class registrations
• Ensure accuracy in processing customer requests and completing administrative tasks
• Follow safety guidelines and procedures to maintain a safe environment for staff and guests
• Communicate effectively to identify guest needs, resolve concerns, and provide timely solutions
• Accurately balance cash and floats at the end of each shift
• Monitor and distribute equipment for field house usage and other programs as required

Who you are? You are a strong fit for this role if you have:

• A High School Diploma
• A minimum of one year of customer service experience, ideally with cash handling responsibilities and Microsoft Office knowledge
• Experience using Intelli Leisure software (an asset)
• A valid First Aid/CPR certificate (an asset)
• The ability to work flexible shifts, including evenings and weekends
• A positive attitude, attention to detail, and a desire to provide excellent service to guests of all ages

What we offer? At the City of Leduc, we believe in supporting our employees’ well-being and career growth, we offer:

• Competitive salary for both permanent part-time and casual positions
• Flexible shifts and scheduling for casual positions; guaranteed hours, benefits, pension, and vacation for permanent part-time roles
• Professional growth opportunities and experience in recreation, fitness, and municipal operations
• Access to a City of Leduc recreation pass and free drop-in programs
• Employee and Family Assistance Program (EFAP) and a supportive, inclusive team environment

Important Notes

• There is one permanent part-time position offering a minimum of 17.5 hours per week
• We are also hiring for Casual Guest Services positions to provide flexible support as needed. If you would like to be considered for a casual role, please mention this in your cover letter.
• Successful candidates must be able to provide a current Criminal Record Check – Vulnerable Sector at their own expense

Ready to Join Us? Come and be part of a friendly, community-focused team that takes pride in creating a welcoming and inclusive experience for all guests at the Leduc Recreation Centre. If you’re passionate about customer service, enjoy helping others, and thrive in a dynamic environment, we’d love to hear from you!

Apply today by submitting your resume at: www.leduc.ca/careers.

The competition closes at 11:59 PM (MT) on July 29th 2025. Interviews will be scheduled on Monday, August 11 and Tuesday, August 12

This competition may be used to fill future vacancies at the same or lower classification level. Due to the high volume of resumes received, we are not able to respond to individual phone calls. We thank all applicants for their interest; however, only those selected for interviews will be contacted.