Operations and Project Manager, Primary Care
About the role
Position Title: Operations and Project Manager, Primary Care
Program: Primary Care
Type: Regular Full-time, 35 hours per week
Department: Integrated Healthcare
Reports to: Director, Integrated Healthcare
Pay Scale: $46.643/hr to $54.874/hr
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
Job Summary:
The Primary Care Operations and Project Manager is responsible for developing, implementing and evaluating key quality improvement initiatives internally and in partnership with the Ontario Health Teams and community partners. The Project Manager works as an integrated member of the Primary Care and by extension Pinecrest-Queensway Community Health Centre leadership teams. This leader brings experience and expertise in project management, quality improvement, change management and direct leadership experience working in the health care system.
Job Specific Responsibilities:
- Lead initiatives aimed at enhancing access to care for vulnerable and marginalized populations by applying change management principles to drive sustainable improvements through collaboration.
- Plan and manage clinic-based projects, integrating project management best practices to optimize efficiency, service delivery, and patient outcomes.
- Support and coordinate the collection of quality data to inform operational decision-making across the organization.
- Champion opportunities for client engagement in the design, implementation, and evaluation of programs.
- Lead the recruitment, onboarding, and orientation of staff aligned with project implementation (e.g., administrative, decision support), ensuring a structured and consistent process that supports long-term retention and team integration.
- Supervise and support staff through performance management practices, including goal setting, coaching, addressing performance concerns, and conducting formal reviews in accordance with organizational standards.
- Collaborate on the development and execution of funding proposals and quality improvement priorities, employing a project-based approach to implement and monitor initiatives.
- Represent the organization in external partnerships and professional networks.
Qualifications
- Degree in a healthcare discipline or health administration
- Lean Green Belt (or commitment to obtain within 6 months)
- Experience working in leadership roles is preferred
- Demonstrated strong fundamentals in project management and the application in the healthcare sector
- Experience working in a community setting is an asset
- Dynamic approach to presentation/training at all levels with the ability to translate concepts into practical application
- Strong analytical and decision-making skills
- Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
- Experience and understanding of best practices in primary care and mental health care
- Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset
- Demonstrated knowledge of the Social Determinants of Health
- Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community
- Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools
- Energetic, responsive, reliable, flexible person and able to handle competing priorities
- Ability to work flexible hours and need a car to travel between sites / community meetings as required
About Pinecrest-Queensway Community Health Centre
Our Beginning:
Founded by community members in 1979, we are one of about 60 non-profit community health centers across Ontario. We are run by a volunteer Board of Directors comprised of 12 community members elected at our annual meeting.
Growing With Our Community:
In 1979 we opened our doors with 4 staff. Today, we have over 347 full and part time employees serving our local community and over 400 volunteers.
Mission:
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. We offer services in both official languages in designated programs.
Vision:
Together we seek to build a safe, just and healthy community for all.
Operations and Project Manager, Primary Care
About the role
Position Title: Operations and Project Manager, Primary Care
Program: Primary Care
Type: Regular Full-time, 35 hours per week
Department: Integrated Healthcare
Reports to: Director, Integrated Healthcare
Pay Scale: $46.643/hr to $54.874/hr
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
Job Summary:
The Primary Care Operations and Project Manager is responsible for developing, implementing and evaluating key quality improvement initiatives internally and in partnership with the Ontario Health Teams and community partners. The Project Manager works as an integrated member of the Primary Care and by extension Pinecrest-Queensway Community Health Centre leadership teams. This leader brings experience and expertise in project management, quality improvement, change management and direct leadership experience working in the health care system.
Job Specific Responsibilities:
- Lead initiatives aimed at enhancing access to care for vulnerable and marginalized populations by applying change management principles to drive sustainable improvements through collaboration.
- Plan and manage clinic-based projects, integrating project management best practices to optimize efficiency, service delivery, and patient outcomes.
- Support and coordinate the collection of quality data to inform operational decision-making across the organization.
- Champion opportunities for client engagement in the design, implementation, and evaluation of programs.
- Lead the recruitment, onboarding, and orientation of staff aligned with project implementation (e.g., administrative, decision support), ensuring a structured and consistent process that supports long-term retention and team integration.
- Supervise and support staff through performance management practices, including goal setting, coaching, addressing performance concerns, and conducting formal reviews in accordance with organizational standards.
- Collaborate on the development and execution of funding proposals and quality improvement priorities, employing a project-based approach to implement and monitor initiatives.
- Represent the organization in external partnerships and professional networks.
Qualifications
- Degree in a healthcare discipline or health administration
- Lean Green Belt (or commitment to obtain within 6 months)
- Experience working in leadership roles is preferred
- Demonstrated strong fundamentals in project management and the application in the healthcare sector
- Experience working in a community setting is an asset
- Dynamic approach to presentation/training at all levels with the ability to translate concepts into practical application
- Strong analytical and decision-making skills
- Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
- Experience and understanding of best practices in primary care and mental health care
- Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset
- Demonstrated knowledge of the Social Determinants of Health
- Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community
- Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools
- Energetic, responsive, reliable, flexible person and able to handle competing priorities
- Ability to work flexible hours and need a car to travel between sites / community meetings as required
About Pinecrest-Queensway Community Health Centre
Our Beginning:
Founded by community members in 1979, we are one of about 60 non-profit community health centers across Ontario. We are run by a volunteer Board of Directors comprised of 12 community members elected at our annual meeting.
Growing With Our Community:
In 1979 we opened our doors with 4 staff. Today, we have over 347 full and part time employees serving our local community and over 400 volunteers.
Mission:
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. We offer services in both official languages in designated programs.
Vision:
Together we seek to build a safe, just and healthy community for all.