For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Status: Full Time

Schedule: Monday-Friday

Number of Positions: 1

Start Date: August 5, 2025

Internal Application Deadline: July 17, 2025

Reports to: Supervisor, Logistics

Purpose of the Role

Execute tasks as directed by Manager ensuring efficient workflow and quality processes to meet delivery standards and operational goals within the logistics environment. Logistics is defined as all

distribution activities including:

1. Specimen pickup from PSCs, physicians, hospitals and delivery to laboratory facilities.

2. Delivery of reports and mail to physicians, hospitals and home care facilities.

3. Delivery of indirect materials to PSCs and physicians.

4. Re-deploying of empty bags/containers to all collection points.

Key Responsibilities:
Logistics Lead at Site

• Accountable for the quality of all logistics activities at the site.
• The first point of contact with Lab/PSC employees as it relates to site specific changes impacting courier employees.
• First point of contact for site logistics issue resolution and escalate issues to Manager as required.
• Maintain a clean, orderly and safe working environment.

Operations

• Accountable for timely execution of all pickups/deliveries and adherence to routing guidelines.
• Adhere to Master Route and Employee Schedule and deploy resources on an exception basis due to unscheduled absences.
• Ensure all communication devices, checklists, keys and any route specific access controls are up to date, organized and accessible.
• Provide insight and feedback to monthly operations and finance reports.
• Coordinate fleet repairs, annual licensing, insurance updates and adhere to maintenance schedules.
• Liaise between Couriers and Call Centre on all issues and inform Manager.
• Coordinate all specimen transport bag/container replacements.

SOPs, Regulatory Compliance and Document Control

• Coordinate SOP roll out, track completion and maintain document control. Follow up on non-compliance issues and escalate to Manager as required.
• Ensure pre/post trip checklists are signed off and stored correctly.
• Provide assistance as required to explain/demonstrate policies and procedures.
• Provide awareness and feedback on all matters of policy/procedure non-compliance (eg. Privacy, TDG, EHS) and escalate to Manager as necessary.
• Ensure all corporate documentation and policies are provided and signed off.

Employee Schedules

• Coordinate vacation requests with Manager.
• Approve employee time sheets.
• Schedule team meetings with Employees and Manager.

Employee Orientation and Training

• Coordinates orientation for newly hired couriers and ensures coordination of job specific orientation.
• Recommend enhancement of training materials and update materials as required.
• Coordinate training for employees and arrange schedules accordingly.
• Provide driving competency checklist compliance at least once/year with each courier.

What you bring to the role:

• High School Diploma or equivalent
• Requires full valid Class G Driver’s license in Ontario or full valid Class 5 Driver’s license in BC, clean driving abstract.
• A minimum of 3 years recent experience in courier operations
• Requires successful completion of LifeLabs Driver Performance Evaluation
• Office and on-road environments.
• Deals regularly with automobiles and transportation of biohazardous.
• materials.
• Ability to lift and/or maneuver up to 50 pounds: some heavy lifting will be involved.
• Ability to work in a fast-paced environment and follow and adhere to route schedules.
• May include working in confined spaces.
• May include substantial walking, and going up and down stairs.
• Local frequent stops and/or provincial highway driving
• Demonstrated ability to show initiative including proactive problem-solving skills.
• Utilize effective organizational skills including time management.
• Communicate effectively, both verbally and in written format.
• Deal with and/or guide others in conflict resolution issues.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!