Top Benefits
About the role
About Us
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion
At CCG, we are committed to delivering an exceptional Associate experience.
**We Offer<
/strong>
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
We are looking for a Claims Adjuster that is Member-centric when progressing a claim file to an expedient resolution, while following file management techniques to meet/exceed key performance indicators.
What You Will Do:
Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity in nature)
Interpret policy conditions, legislation and confirm coverage for policy holders
Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc.
Evaluate liability, salvage and subrogation exposure and potential
Contact and coordinate all parties involved in all stages of the claims process
Review and analyze initial losses to ensure file meets assignment criteria
Respond to client complaints and appeals
Determine proper kind of loss (KOL) reserves based on exposure and authority level
Examine claims files handled by Independent Adjusters when required
Prepare and maintain various reports on property claims
General support of claims area and special projects as required
Who You Are
An educational background including relevant post-secondary education
2-5 years prior property claims handling experience coupled with 2-3 years customer service experience
CIP designation or working towards a CIP designation
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Excellent organizational skills are essential
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.**
About CAA Club Group
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers.
CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.
Top Benefits
About the role
About Us
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion
At CCG, we are committed to delivering an exceptional Associate experience.
**We Offer<
/strong>
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
We are looking for a Claims Adjuster that is Member-centric when progressing a claim file to an expedient resolution, while following file management techniques to meet/exceed key performance indicators.
What You Will Do:
Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity in nature)
Interpret policy conditions, legislation and confirm coverage for policy holders
Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc.
Evaluate liability, salvage and subrogation exposure and potential
Contact and coordinate all parties involved in all stages of the claims process
Review and analyze initial losses to ensure file meets assignment criteria
Respond to client complaints and appeals
Determine proper kind of loss (KOL) reserves based on exposure and authority level
Examine claims files handled by Independent Adjusters when required
Prepare and maintain various reports on property claims
General support of claims area and special projects as required
Who You Are
An educational background including relevant post-secondary education
2-5 years prior property claims handling experience coupled with 2-3 years customer service experience
CIP designation or working towards a CIP designation
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Excellent organizational skills are essential
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.**
About CAA Club Group
For close to 120 years, we have been innovative leaders committed to meeting and exceeding the needs of Canada’s motorists and travellers.
CAA Club Group of Companies (CCG) is comprised of two automobile clubs—CAA South Central Ontario and CAA Manitoba— that provide Roadside Assistance, travel, insurance service and Member savings for our over 2.5 million Members. Our organization also includes CAA Insurance Company, a national property and casualty insurance company, Orion Travel Insurance Company, a nationwide trusted travel insurer, Echelon Insurance, a leading specialty insurer and CCG Advisory Services, a new company providing Ontarians with trusted advice on life, critical illness, and disability insurance.