Linguistic Services Specialist - Temporary
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Language Training, the Linguistic Services Specialist will be responsible for the implementation of new processes and multimodal learning programs across multiple branches (including Official Languages). The incumbent will be supporting the Language Training department in managing the various operational aspects and in leading knowledge management & training projects.
Accountabilities (Responsibilities):
- Responsible for overseeing the linguistic mailbox & provide specialized, technical guidance for the enrolment tool on LMS (Saba), and recommend & develop processes to improve existing workflow
- Responsible for participating in the assessment of new technologies and platforms, and recommending how to effectively leverage them for different user groups (e.g., instructors, employees, third-party vendors, and the Linguistics teams)
- Under the guidance of the Manager, Language Training, lead the implementation of the annual communications plan and use of the Linguistic Forum Viva Engage account
- Elaborate and develop strategies to increase reach & engagement, in line with departmental goals
- Takes ownership of building and maintaining a calendar of upcoming events for Language Training
- Responsible for drafting, adjusting, and maintaining communications/presentations related to Language Training and Official Languages to support annual open house and training events
- Create and maintain monthly & ad hoc reports to provide preliminary analysis of Language Training program status
- Analyze needs and collaborate with SMEs to design learning modules and materials using a variety of multimedia applications (e.g., Articulate, Adobe Creative Cloud)
- Ensure creativity when designing and developing (or recommending) learning materials such as scripts, text, graphics, audio, video, animation, gaming and multimedia to support learning needs
- Accountable for maintaining various knowledge management projects for multiple teams (including Language Training and Official Languages), and recommending best practices for KM solutions
- Contribute in the development of new processes and ensure gaps in program delivery are identified & addressed as early as possible
Qualifications
- University degree, preferably in Education, Education Technology or equivalent experience
- Three to five years of experience with similar tasks
- Experience working with and troubleshooting EdTech applications, including video conferencing platforms (Teams, Zoom), content authoring tools (Articulate), knowledge/project management tools (Jira, Confluence) and LMS (Saba Cornerstone), would be an asset
- Strong knowledge of MS Office Suite (Word, Excel, PowerPoint)
- Strong teamwork skills and ability to interact with all levels of the organization
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Linguistic Services Specialist - Temporary
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Language Training, the Linguistic Services Specialist will be responsible for the implementation of new processes and multimodal learning programs across multiple branches (including Official Languages). The incumbent will be supporting the Language Training department in managing the various operational aspects and in leading knowledge management & training projects.
Accountabilities (Responsibilities):
- Responsible for overseeing the linguistic mailbox & provide specialized, technical guidance for the enrolment tool on LMS (Saba), and recommend & develop processes to improve existing workflow
- Responsible for participating in the assessment of new technologies and platforms, and recommending how to effectively leverage them for different user groups (e.g., instructors, employees, third-party vendors, and the Linguistics teams)
- Under the guidance of the Manager, Language Training, lead the implementation of the annual communications plan and use of the Linguistic Forum Viva Engage account
- Elaborate and develop strategies to increase reach & engagement, in line with departmental goals
- Takes ownership of building and maintaining a calendar of upcoming events for Language Training
- Responsible for drafting, adjusting, and maintaining communications/presentations related to Language Training and Official Languages to support annual open house and training events
- Create and maintain monthly & ad hoc reports to provide preliminary analysis of Language Training program status
- Analyze needs and collaborate with SMEs to design learning modules and materials using a variety of multimedia applications (e.g., Articulate, Adobe Creative Cloud)
- Ensure creativity when designing and developing (or recommending) learning materials such as scripts, text, graphics, audio, video, animation, gaming and multimedia to support learning needs
- Accountable for maintaining various knowledge management projects for multiple teams (including Language Training and Official Languages), and recommending best practices for KM solutions
- Contribute in the development of new processes and ensure gaps in program delivery are identified & addressed as early as possible
Qualifications
- University degree, preferably in Education, Education Technology or equivalent experience
- Three to five years of experience with similar tasks
- Experience working with and troubleshooting EdTech applications, including video conferencing platforms (Teams, Zoom), content authoring tools (Articulate), knowledge/project management tools (Jira, Confluence) and LMS (Saba Cornerstone), would be an asset
- Strong knowledge of MS Office Suite (Word, Excel, PowerPoint)
- Strong teamwork skills and ability to interact with all levels of the organization
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.