Job Summary

Escape60 Calgary is looking to expand our team!

Who are we looking for?

A person that is reliable and wants to work in a small business environment, we are looking for someone that fits our company culture.

Job Responsbilities/Skills:

• Game masterings for escape rooms
• Reset of rooms
• Ensure player satisfaction by responding timely and accurately to player’s complaints and disputes.
• Control the experience of the customer by giving clues to help with the puzzles
• Watch multiple rooms
• Clear Communication
• Deductive logic - able to assess where the customers are in their experience/game,
• Time management
• Enthusiasm when getting customers to and from room
• Positive reinforcement towards customers during their experience (i.e. listening)
• Troubleshooting technology
• Adapting to unforseen gameplay issues
• Ensure that guests are adhering to our rules (no cellphones, etc.)
• Quarterback the schedule - communicate to other staff members about upcoming experiences throughout the evening, i.e. staying on schedule
• Briefing
• Ability to problem solve

Key Qualifications:

• Excellent customer service skills
• Positive and energetic attitude
• Ability to Multi Task more than 1 game at once.
• Organized and respectful
• Great communication skills (verbal and written)
• Personable, able to peak customers interest to their game setting
• Reliable
• Team player
• Computer savvy
• Willing to learn

Job Type / Category

Shift Hours - must be available for Friday, Saturday & Sunday shifts, afternoon and evenings

Company Profile

www.escape60.ca

Job Types: Part-time, Permanent

Pay: $15.00-$45.00 per hour

Additional pay:

• Tips

Benefits:

• Casual dress

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Licence/Certification:

• AGLC Proserve (preferred)

Work Location: In person

Expected start date: 2025-07-04