Top Benefits
About the role
How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance in a worthwhile and rewarding career path, surrounded by kind colleagues and accessible leaders.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.
About this role:
As an Aftercare Coordinator at Adams Funeral Home located in Barrie, Ontario, you will play a vital role in providing support to families following the loss of a loved one. You’ll assist with the cancellation of government entitlements, help with estate-related notifications, and offer additional services such as informing pension, insurance, or WSIB providers (if qualified). Your work will help ease the burden during a difficult time while also supporting the funeral home's ongoing connection with the community.
Your opportunity for personal growth as an Aftercare Coordinator and as a leader in the funeral profession awaits you here at Arbor Memorial.
Job Type: Part Time, Permanent
Key Qualifications and Demonstrated Abilities:
- Completion of Grade 12 or equivalent.
- Knowledge of funeral home procedures and industry best practices.
- A visible and positive presence in the community with a passion for service.
- Strong organizational skills and the ability to multitask.
- A self-starter with the ability to work independently and collaboratively.
- Exceptional attention to detail and accuracy.
- Excellent verbal, written, and presentation communication skills.
- Demonstrated customer service excellence and professionalism.
- Alignment with Arbor’s core values: Integrity, Trust, Teamwork, and Excellence.
- A valid driver’s license with a clean driving abstract is a mandatory requirement for this role.
- Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.
Responsibilities:
- Notify and cancel relevant government services on behalf of the deceased.
- Complete and file all required paperwork efficiently.
- Track follow-ups and maintain detailed records of family contact.
- Distribute and manage aftercare documentation.
- Promote Aftercare and Lifestyle programs.
- Participate in funeral home and community events as needed.
- Identify and share leads with the prearrangement team.
- Assist with final payments and outstanding account collections.
- Support customer satisfaction initiatives (e.g., surveys, reviews).
- Share information about ArborCare and bereavement resources.
- Support grief support and community outreach initiatives (where applicable).
Please submit your resume and cover letter no later than July 15, 2025.
About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.
If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.
About Arbor Memorial Inc.
Arbor Memorial Inc. is a Canadian company engaged in providing interment rights, cremations, funerals and associated merchandise and services to thousands of families each year across Canada.
First established in 1947, the Company is now comprised of 41 cemeteries, 27 crematoria and 92 funeral homes. Our cemetery properties range in size from approximately 25 to 200 acres and are staffed by permanent maintenance, administrative and sales personnel. The highly trained professionals at our funeral homes supply personalized support and customized services for small and large gatherings.
The funeral homes and cemeteries of Arbor Memorial Services Inc. have been developed to provide for the specific needs of many ethnic and religious groups in Canada and are recognized as important contributing members within their respective communities.
Top Benefits
About the role
How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance in a worthwhile and rewarding career path, surrounded by kind colleagues and accessible leaders.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.
About this role:
As an Aftercare Coordinator at Adams Funeral Home located in Barrie, Ontario, you will play a vital role in providing support to families following the loss of a loved one. You’ll assist with the cancellation of government entitlements, help with estate-related notifications, and offer additional services such as informing pension, insurance, or WSIB providers (if qualified). Your work will help ease the burden during a difficult time while also supporting the funeral home's ongoing connection with the community.
Your opportunity for personal growth as an Aftercare Coordinator and as a leader in the funeral profession awaits you here at Arbor Memorial.
Job Type: Part Time, Permanent
Key Qualifications and Demonstrated Abilities:
- Completion of Grade 12 or equivalent.
- Knowledge of funeral home procedures and industry best practices.
- A visible and positive presence in the community with a passion for service.
- Strong organizational skills and the ability to multitask.
- A self-starter with the ability to work independently and collaboratively.
- Exceptional attention to detail and accuracy.
- Excellent verbal, written, and presentation communication skills.
- Demonstrated customer service excellence and professionalism.
- Alignment with Arbor’s core values: Integrity, Trust, Teamwork, and Excellence.
- A valid driver’s license with a clean driving abstract is a mandatory requirement for this role.
- Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.
Responsibilities:
- Notify and cancel relevant government services on behalf of the deceased.
- Complete and file all required paperwork efficiently.
- Track follow-ups and maintain detailed records of family contact.
- Distribute and manage aftercare documentation.
- Promote Aftercare and Lifestyle programs.
- Participate in funeral home and community events as needed.
- Identify and share leads with the prearrangement team.
- Assist with final payments and outstanding account collections.
- Support customer satisfaction initiatives (e.g., surveys, reviews).
- Share information about ArborCare and bereavement resources.
- Support grief support and community outreach initiatives (where applicable).
Please submit your resume and cover letter no later than July 15, 2025.
About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.
If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.
About Arbor Memorial Inc.
Arbor Memorial Inc. is a Canadian company engaged in providing interment rights, cremations, funerals and associated merchandise and services to thousands of families each year across Canada.
First established in 1947, the Company is now comprised of 41 cemeteries, 27 crematoria and 92 funeral homes. Our cemetery properties range in size from approximately 25 to 200 acres and are staffed by permanent maintenance, administrative and sales personnel. The highly trained professionals at our funeral homes supply personalized support and customized services for small and large gatherings.
The funeral homes and cemeteries of Arbor Memorial Services Inc. have been developed to provide for the specific needs of many ethnic and religious groups in Canada and are recognized as important contributing members within their respective communities.