Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

Accountabilities:

• Life safety and code announcements and notifications

• Alarm monitoring and alert notifications

• Physician and staff locating/paging

• Answering/transferring internal and external calls

• Providing information to internal and external customers

• Equipment troubleshooting

• Updating of information/policies/procedures and other duties as assigned

Qualifications

• Recent work experience with UCCX contact centre technology

• Recent experience using Engage/Vina communication system preferred

• Familiarity with mobile device and smart phones and apps

• High school diploma

• A minimum of 40 words per minute typing speed required

• Internet and Microsoft Word and Excel proficiency required

• Proven excellent interpersonal and communication skills/customer service skills

• Proven ability to work in stressful situations

• Proven excellent multi-tasking ability

• Proven excellent/reliable attendance record over the past 18 months required

• Proven excellent punctuality and work record

• Proven ability to exercise sound judgment within the context of departmental procedures

• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

• Medical terminology an asset

• Proven team player

• Travel Between all Osler sites required

Additional Information

Currently Days, Evenings, Nights including weekends and statutory holidays (subject to change in accordance with operational requirements)

Hourly Salary:
Minimum: $24.72
Maximum: $26.60

Application deadline: July 18, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.