Customer Success & Product Compliance Manager
Top Benefits
About the role
Please include your LinkedIn profile link in your resume or send it via message after applying, as part of our qualification review process.
Job Title: Customer Success & Product Compliance Manager
Location: Whitby, ON (On-site Only) : 1450 Victoria St East, Whitby ON, Canada, L1N 9N1
Company: MNG International Inc.
Employment Type: Full-Time | Client-Facing | Compliance-Focused
ABOUT MNG INTERNATIONAL
MNG International Inc. is a premier Canadian importer and distributor of high-quality spices, dehydrated vegetables, and custom blends. We supply over 3,000+ pallets of inventory from our Whitby, Ontario warehouse to large-scale food manufacturers across Canada and the USA. Certified under BRC, FDA, Kosher, and Halal, we serve industry leaders with precision, consistency, and care.
ROLE OVERVIEW
We are hiring a Customer Success & Product Compliance Manager to be the central link between our customers and our technical operations. You will lead post-sale success, handle quality and compliance inquiries, manage corrective actions, and ensure that each customer receives top-tier service, full documentation, and complete satisfaction.
This is a mission-critical role, ideal for someone who has both client-handling confidence and QA/technical compliance expertise.
KEY RESPONSIBILITIES : Customer Success & Retention
- Serve as the primary point of contact for key customers post-sale
- Ensure a seamless client experience from sample review to full-scale delivery
- Handle questions on specs, COAs, allergen sheets, and food safety forms
- Maintain regular communication with client QA and procurement teams
- Track client feedback and proactively resolve concerns to prevent escalations
- Build strong, long-term relationships that lead to repeat business and loyalty
Product Compliance & Documentation
- Coordinate with internal QA to manage and deliver technical documents
- Ensure timely delivery of spec sheets, COAs, and regulatory certifications
- Manage compliance logs and documentation trackers per BRC and customer protocols
- Assist in handling complaints or corrective actions (CAPA) and follow-up audits
- Ensure that each client’s compliance requirements are updated and met per order
Operational & Sample Coordination
- Work with the warehouse and logistics teams to ensure on-time sample and order delivery
- Manage internal communication for urgent sample prep, replacements, or recalls
- Maintain database of product versions, spec revisions, and client-specific documentation needs
WHAT YOU BRING
- 1–4 years in food manufacturing, QA, regulatory affairs, or client-facing technical role
- Understanding of food safety systems (HACCP, BRC, GFSI, CFIA/FDA protocols)
- Strong client service skills and ability to communicate technical data clearly
- Exceptional attention to detail, task tracking, and follow-up ability
- Excel, Outlook, and document control system proficiency
- Positive, ownership-driven, and resourceful attitude
WHAT WE OFFER
- Hourly Pay: $20.5–$23.5/hr based on experience
- Schedule: 10:00 AM – 6:00 PM, Monday to Friday
- Paid 30-minute lunch break included in the workday
- Clear pathway to grow into QA, Operations, or Account Management leadership
- Real responsibility with direct visibility to upper management
- Be the face of service and quality for leading food manufacturers
HOW TO APPLY
Submit your resume and a short message about your background and goals.
Please include your LinkedIn profile link in your resume or send it via message after applying.
Only selected candidates will be contacted.
Job Type: Full-time
Pay: $20.50-$23.50 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 2025-06-23
Customer Success & Product Compliance Manager
Top Benefits
About the role
Please include your LinkedIn profile link in your resume or send it via message after applying, as part of our qualification review process.
Job Title: Customer Success & Product Compliance Manager
Location: Whitby, ON (On-site Only) : 1450 Victoria St East, Whitby ON, Canada, L1N 9N1
Company: MNG International Inc.
Employment Type: Full-Time | Client-Facing | Compliance-Focused
ABOUT MNG INTERNATIONAL
MNG International Inc. is a premier Canadian importer and distributor of high-quality spices, dehydrated vegetables, and custom blends. We supply over 3,000+ pallets of inventory from our Whitby, Ontario warehouse to large-scale food manufacturers across Canada and the USA. Certified under BRC, FDA, Kosher, and Halal, we serve industry leaders with precision, consistency, and care.
ROLE OVERVIEW
We are hiring a Customer Success & Product Compliance Manager to be the central link between our customers and our technical operations. You will lead post-sale success, handle quality and compliance inquiries, manage corrective actions, and ensure that each customer receives top-tier service, full documentation, and complete satisfaction.
This is a mission-critical role, ideal for someone who has both client-handling confidence and QA/technical compliance expertise.
KEY RESPONSIBILITIES : Customer Success & Retention
- Serve as the primary point of contact for key customers post-sale
- Ensure a seamless client experience from sample review to full-scale delivery
- Handle questions on specs, COAs, allergen sheets, and food safety forms
- Maintain regular communication with client QA and procurement teams
- Track client feedback and proactively resolve concerns to prevent escalations
- Build strong, long-term relationships that lead to repeat business and loyalty
Product Compliance & Documentation
- Coordinate with internal QA to manage and deliver technical documents
- Ensure timely delivery of spec sheets, COAs, and regulatory certifications
- Manage compliance logs and documentation trackers per BRC and customer protocols
- Assist in handling complaints or corrective actions (CAPA) and follow-up audits
- Ensure that each client’s compliance requirements are updated and met per order
Operational & Sample Coordination
- Work with the warehouse and logistics teams to ensure on-time sample and order delivery
- Manage internal communication for urgent sample prep, replacements, or recalls
- Maintain database of product versions, spec revisions, and client-specific documentation needs
WHAT YOU BRING
- 1–4 years in food manufacturing, QA, regulatory affairs, or client-facing technical role
- Understanding of food safety systems (HACCP, BRC, GFSI, CFIA/FDA protocols)
- Strong client service skills and ability to communicate technical data clearly
- Exceptional attention to detail, task tracking, and follow-up ability
- Excel, Outlook, and document control system proficiency
- Positive, ownership-driven, and resourceful attitude
WHAT WE OFFER
- Hourly Pay: $20.5–$23.5/hr based on experience
- Schedule: 10:00 AM – 6:00 PM, Monday to Friday
- Paid 30-minute lunch break included in the workday
- Clear pathway to grow into QA, Operations, or Account Management leadership
- Real responsibility with direct visibility to upper management
- Be the face of service and quality for leading food manufacturers
HOW TO APPLY
Submit your resume and a short message about your background and goals.
Please include your LinkedIn profile link in your resume or send it via message after applying.
Only selected candidates will be contacted.
Job Type: Full-time
Pay: $20.50-$23.50 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 2025-06-23