Culinary Team Lead - Tim Horton's
Top Benefits
About the role
Culinary Team Lead - Tim Horton's
Primary Purpose: Tim Hortons Culinary Lead upholds a high standard of leadership within their location and ensures high levels of all aspects of excellent customer services
Nature of Work: Reporting to the Manager of Retail Operations, this position is found in a variety of locations across the University. The work involves a mix of routine tasks with a low level of complexity. Tasks require the application of general working knowledge. The work requires a high level of physical demand. Problems experienced are varied and incumbents are expected to assist in solving them within known methods and practices. Though referring problems to a supervisor is acceptable, an effort to solve basic problems first is expected. Communications are of a factual nature and typically occur on a one-on-one basis. They involve contact with students and faculty with a strong emphasis on modeling customer service and contact with supervisors and co-workers with a strong emphasis on factual and accurate information exchange. Incumbents are expected to work effectively and cooperatively with others. The ongoing development of team skills is also expected, with an emphasis on supporting others. Incumbent may be required to work nights, weekends or stat holidays and schedule is subject to change depending on business demands. This position has the possibility of extension or becoming permanent.
Typical Duties/Accountabilities
Adheres to the franchise/university standards of the assigned outlet in regards to customer service, product quality and specifications, equipment maintenance, and daily operations. Ensures all food safety procedures are completed and followed. Ensures safe work practices, code, regulatory and job procedures are followed. Assists in executing national, regional or location-specific promotions. Monitors for, responds to and reports to Culinary Services managers about unsafe acts and conditions. Treats all confidential information and materials in a confidential manner.
Keeps current on all information through brand portals. Keeps current on all brand-specific online training where is applicable. Complete all required shift documentation.
Trains and monitors new team members. Ongoing, specific direction to team members. Reacts immediately to issues requiring attention during their shift. Reports to the Manager of Retail Operations or Retail Operations Assistant on team member performance (positive or areas of opportunity). Maintains operating efficiency through optimal positioning of team members. Resolves minor personnel issues. Escalates to management any issues and/or problems.
Operational management – ordering supplies and overseeing cleanliness and security. Accountable for production/monitoring stock and waste levels. Provides guidance around waste management procedures and production amounts. Ensures daily and weekly equipment maintenance schedules are completed. Responsible for shift cash procedures. Ensures all product and packaging is properly merchandised and stocked. Experience using computer systems/willingness to troubleshoot with such over the phone. Handles cash accurately and according to procedures.
Communication - Have excellent communication skills – ensuring day-to-day communication with all shifts and open communication with Culinary Services management. Handles guest complaints and queries with professionalism and concern. Responds to guest service complaints, resolving problems when possible, and turn potentially negative situations into positive situations.
Leadership - Provides leadership by example and general oversight for junior staff. Demonstrates the ability to use judgment and apply effective problem-solving skills. Demonstrate the ability to organize work, set priorities, meet deadlines, and use initiative. Excellent attention to detail. Reliable, dependable and self-motivated. Demonstrates a tactful, responsive, pleasant and effective manner in all personal interactions. Demonstrated flexibility to adapt to change. Demonstrates ability to collaborate effectively with others in a team environment within each location, among locations and with Culinary Services management. Builds morale by listening, giving feedback and celebrating big and small wins. Using directed guidelines and available resources, replace co-workers absent from the workplace for any reason when needed.
Customer Service - Leads by example and demonstrates the importance of treating every team member and guest with respect. Works various positions throughout the day and during busy periods to maintain optimal service levels through demonstrated floor leadership. Leads by example to demonstrate that the guest is the top priority and reinforces positive hospitality behaviors with team members. Responds to guests in a friendly manner while maintaining an appropriate sense of urgency. Promotes initiates and maintains outstanding customer service and environmentally sustainable practices while working with campus resources. Ensures high standards of guest experience are maintained and demonstrated as a top priority.
Participates as an active and supportive member of the Culinary Services Retail Operations team.
Qualifications
Education: The incumbent requires Completion of grade 12 and a valid Food Safe Handlers Certificate (SERV Safe International). If not completed, the Food Safe Certificate will be taken at the employee’s expense within the first three months of employment. A minimum of two years of experience working in Starbucks retail outlets is also required. Experience of supervising a team or having a Barista Trainer certification, a minimum of 1 year, is an asset. An equivalent combination of education and experience may be considered. Previous cash-handling experience is a requirement.
Experience: Must possess an updated Brand Leadership module. Demonstrates proficiency with software applications such as Bookware, MS Excel, Word, PowerPoint and online ordering systems (e.g.GFS, Sysco). Previous Cash Handling experience would be an asset. Preference may be given to candidates with recent previous Brand Partners supervisory experience and Brand Knowledge Supervisory Level.
Skills: As a Culinary Lead candidate, you are expected to be an enthusiastic role model and excellent motivator to our Team Members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members to ensure high standards of guest service, quality and cleanliness are achieved.
Department: Culinary Services
Status: Term 1 year otherwith the possibility of extension or becoming seasonal.
Employment Group: CUPE 1975
Shift: Weekends; shifts are scheduled and subject to change based on business demands and include early mornings, evenings and STAT holidays.
Full Time Equivalent (FTE): 0.40
Salary: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Ancillary Services
Salary Phase/Band: Phase 2
Posted Date: 7/16/2025
Closing Date: 7/22/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.
About University of Saskatchewan
The University of Saskatchewan (USask) is leading the way in tackling pressing problems like water and food security. Research, teaching and learning at USask is enhanced by our array of world-class facilities, including the Canadian Light Source synchrotron, VIDO-InterVac, the Global Institute for Food Security, the Global Institute for Water Security and the Sylvia Fedoruk Centre for Nuclear Innovation.
A range of excellent programs, from business, law and public policy to engineering, medicine and veterinary medicine, positions us to cross traditional discipline boundaries and work together to bring a unique perspective to key global challenges. With more than 25,000 students from around the globe, including nearly 3,000 self-declared Indigenous students and more than 3,000 international students, our strong community and well-recognized experts will continue to drive USask to be the university the world needs.
Culinary Team Lead - Tim Horton's
Top Benefits
About the role
Culinary Team Lead - Tim Horton's
Primary Purpose: Tim Hortons Culinary Lead upholds a high standard of leadership within their location and ensures high levels of all aspects of excellent customer services
Nature of Work: Reporting to the Manager of Retail Operations, this position is found in a variety of locations across the University. The work involves a mix of routine tasks with a low level of complexity. Tasks require the application of general working knowledge. The work requires a high level of physical demand. Problems experienced are varied and incumbents are expected to assist in solving them within known methods and practices. Though referring problems to a supervisor is acceptable, an effort to solve basic problems first is expected. Communications are of a factual nature and typically occur on a one-on-one basis. They involve contact with students and faculty with a strong emphasis on modeling customer service and contact with supervisors and co-workers with a strong emphasis on factual and accurate information exchange. Incumbents are expected to work effectively and cooperatively with others. The ongoing development of team skills is also expected, with an emphasis on supporting others. Incumbent may be required to work nights, weekends or stat holidays and schedule is subject to change depending on business demands. This position has the possibility of extension or becoming permanent.
Typical Duties/Accountabilities
Adheres to the franchise/university standards of the assigned outlet in regards to customer service, product quality and specifications, equipment maintenance, and daily operations. Ensures all food safety procedures are completed and followed. Ensures safe work practices, code, regulatory and job procedures are followed. Assists in executing national, regional or location-specific promotions. Monitors for, responds to and reports to Culinary Services managers about unsafe acts and conditions. Treats all confidential information and materials in a confidential manner.
Keeps current on all information through brand portals. Keeps current on all brand-specific online training where is applicable. Complete all required shift documentation.
Trains and monitors new team members. Ongoing, specific direction to team members. Reacts immediately to issues requiring attention during their shift. Reports to the Manager of Retail Operations or Retail Operations Assistant on team member performance (positive or areas of opportunity). Maintains operating efficiency through optimal positioning of team members. Resolves minor personnel issues. Escalates to management any issues and/or problems.
Operational management – ordering supplies and overseeing cleanliness and security. Accountable for production/monitoring stock and waste levels. Provides guidance around waste management procedures and production amounts. Ensures daily and weekly equipment maintenance schedules are completed. Responsible for shift cash procedures. Ensures all product and packaging is properly merchandised and stocked. Experience using computer systems/willingness to troubleshoot with such over the phone. Handles cash accurately and according to procedures.
Communication - Have excellent communication skills – ensuring day-to-day communication with all shifts and open communication with Culinary Services management. Handles guest complaints and queries with professionalism and concern. Responds to guest service complaints, resolving problems when possible, and turn potentially negative situations into positive situations.
Leadership - Provides leadership by example and general oversight for junior staff. Demonstrates the ability to use judgment and apply effective problem-solving skills. Demonstrate the ability to organize work, set priorities, meet deadlines, and use initiative. Excellent attention to detail. Reliable, dependable and self-motivated. Demonstrates a tactful, responsive, pleasant and effective manner in all personal interactions. Demonstrated flexibility to adapt to change. Demonstrates ability to collaborate effectively with others in a team environment within each location, among locations and with Culinary Services management. Builds morale by listening, giving feedback and celebrating big and small wins. Using directed guidelines and available resources, replace co-workers absent from the workplace for any reason when needed.
Customer Service - Leads by example and demonstrates the importance of treating every team member and guest with respect. Works various positions throughout the day and during busy periods to maintain optimal service levels through demonstrated floor leadership. Leads by example to demonstrate that the guest is the top priority and reinforces positive hospitality behaviors with team members. Responds to guests in a friendly manner while maintaining an appropriate sense of urgency. Promotes initiates and maintains outstanding customer service and environmentally sustainable practices while working with campus resources. Ensures high standards of guest experience are maintained and demonstrated as a top priority.
Participates as an active and supportive member of the Culinary Services Retail Operations team.
Qualifications
Education: The incumbent requires Completion of grade 12 and a valid Food Safe Handlers Certificate (SERV Safe International). If not completed, the Food Safe Certificate will be taken at the employee’s expense within the first three months of employment. A minimum of two years of experience working in Starbucks retail outlets is also required. Experience of supervising a team or having a Barista Trainer certification, a minimum of 1 year, is an asset. An equivalent combination of education and experience may be considered. Previous cash-handling experience is a requirement.
Experience: Must possess an updated Brand Leadership module. Demonstrates proficiency with software applications such as Bookware, MS Excel, Word, PowerPoint and online ordering systems (e.g.GFS, Sysco). Previous Cash Handling experience would be an asset. Preference may be given to candidates with recent previous Brand Partners supervisory experience and Brand Knowledge Supervisory Level.
Skills: As a Culinary Lead candidate, you are expected to be an enthusiastic role model and excellent motivator to our Team Members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members to ensure high standards of guest service, quality and cleanliness are achieved.
Department: Culinary Services
Status: Term 1 year otherwith the possibility of extension or becoming seasonal.
Employment Group: CUPE 1975
Shift: Weekends; shifts are scheduled and subject to change based on business demands and include early mornings, evenings and STAT holidays.
Full Time Equivalent (FTE): 0.40
Salary: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Ancillary Services
Salary Phase/Band: Phase 2
Posted Date: 7/16/2025
Closing Date: 7/22/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.
About University of Saskatchewan
The University of Saskatchewan (USask) is leading the way in tackling pressing problems like water and food security. Research, teaching and learning at USask is enhanced by our array of world-class facilities, including the Canadian Light Source synchrotron, VIDO-InterVac, the Global Institute for Food Security, the Global Institute for Water Security and the Sylvia Fedoruk Centre for Nuclear Innovation.
A range of excellent programs, from business, law and public policy to engineering, medicine and veterinary medicine, positions us to cross traditional discipline boundaries and work together to bring a unique perspective to key global challenges. With more than 25,000 students from around the globe, including nearly 3,000 self-declared Indigenous students and more than 3,000 international students, our strong community and well-recognized experts will continue to drive USask to be the university the world needs.