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Solution Architect-Chatbot

Kumaran Systems16 days ago
Toronto, Ontario
Mid Level
full_time

About the role

We are seeking an experienced AI Chatbot Architect to lead the design, development, and deployment of advanced AI-driven chatbot solutions. The ideal candidate will have deep expertise in AI/ML, large language models (LLMs), agentic AI, and scalable system design. You will collaborate with cross-functional teams to deliver context-aware, secure, and high-performance AI chatbots that align with business objectives.

Key Responsibilities:

  • AI Chatbot Strategy and Planning:
  • Collaborate with business stakeholders to understand chatbot use cases, goals, and requirements
  • Identify key user journeys and define chatbot intents, entities, and conversation flows
  • Define the AI roadmap and align it with the organization's strategic objectives
  • Stay updated on emerging AI trends, technologies, and best practices
  • Solution Design and Architecture:
  • Design end-to-end AI chatbot architectures
  • Ensure scalability, security, and performance of AI solutions
  • Select appropriate AI tools, platforms, and frameworks based on project requirements
  • Ensure chatbot responses are accurate, context-aware, and aligned with the brand's tone and style
  • Collaboration and Leadership
  • Work with cross-functional teams (e.g. developers, business, etc.) and provide technical guidance
  • Act as a liaison between technical teams, business stakeholders, and clients to ensure alignment
  • Compliance and Risk Management:
  • Ensure AI solutions comply with regulatory requirements and organisational standards.
  • Identify and mitigate risks associated with AI implementations, such as bias or security vulnerabilities.

Requirements:

  • 8+ years in AI/ML development and deployment. 3+ years in an architecture/designer role.
  • Hands-on experience in designing AI architectures for large-scale applications.
  • Familiarity with AI best practices and regulatory compliance.
  • Strong knowledge of frameworks or tools for agentic AI (e.g., LangChain, semantic kernel, etc.)
  • Experience with RAG and agentic AI.
  • Experience in fine-tuning and deploying LLMs.
  • Understanding of prompt engineering and techniques to reduce hallucinations
  • Knowledge of cloud platforms (e.g. Azure, Google Cloud, etc.) and AI services.
  • Expertise in designing scalable and distributed systems.
  • Familiarity with microservices architecture and API integration.
  • Strong ability to analyse complex business problems and translate them into AI solutions.
  • Excellent communication skills to convey technical concepts to non-technical stakeholders.
  • Strategic thinking and innovation.
  • Attention to detail and a commitment to quality.
  • Ability to work in a fast-paced, dynamic environment.

Education:

Bachelor’s degree/University degree or equivalent experience

About Kumaran Systems

IT Services and IT Consulting
1001-5000

Kumaran Systems is an IT Services Company with imprints in three countries. The past two decades has seen us provide our global clientele with high-end IT services that include migration support, system integration and infrastructure management solutions, providing one-stop-solution to all your IT demands.

Our expertise and in-depth knowledge of businesses help us cater to a variety of industries. Our team strives to know your industry better, by observing current trends and the way it works, to tailor-make our solutions to your needs.With over 20 years of customer orientation, over 2000 engagements across Telecom, Education and Banking & Financial services spread across the globe, Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System's Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran thereby enabling business driven customer sensitivity and agility.

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