Top Benefits
About the role
Company Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary
Warehouse Customer Service is responsible for liaising between our customer and our warehouse staff, utilizing communications, maintaining a high standard of professional business conduct and managing our customers' Warehouse Management Systems.
Key Duties and Responsibilities
-
Keep open line of communication with our customers
-
Work with our team to process customer's requests
-
Work with carriers to ensure deliveries or pick ups are scheduled as required
-
Inventory control.
-
Provide highest level of customer service
-
Update shipping reports
-
Record keeping for temporary workers hours
-
Maintain data necessary for monthly invoicing and KPI’s
-
A/P entries for any related expense for each customer, prepares Invoice Worksheets for some warehouse customers and input the final charges for the actual Invoice at the end of the month. Process Credit Notes if needed. Emails the Invoice & any related paper work to each customer
-
Order necessary warehouse & shipping supplies for DC & EC operations
-
Order office supplies when needed
-
Coordinates with NECA ISD for any related WMS requests for new warehouse customers
-
Adhere to all company policies, procedures, objectives and business ethics Various other tasks as may be required
Qualifications/Competencies
-
Minimum of 1 - 2 years’ experience in warehouse customer service or in a similar role
-
Some accounting knowledge
-
Computer knowledge - MS Outlook, Warehouse Management Systems
-
Good written and verbal communication skills
-
Superior organizational skills and strong attention to detail
-
Ability to multitask and manage multiple deadlines Ability to work under pressure in a fast paced environment
Educations/Certifications
- Minimum high school diploma
- WHMIS Training
**What We Offer!**
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.
Top Benefits
About the role
Company Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.
Job Summary
Warehouse Customer Service is responsible for liaising between our customer and our warehouse staff, utilizing communications, maintaining a high standard of professional business conduct and managing our customers' Warehouse Management Systems.
Key Duties and Responsibilities
-
Keep open line of communication with our customers
-
Work with our team to process customer's requests
-
Work with carriers to ensure deliveries or pick ups are scheduled as required
-
Inventory control.
-
Provide highest level of customer service
-
Update shipping reports
-
Record keeping for temporary workers hours
-
Maintain data necessary for monthly invoicing and KPI’s
-
A/P entries for any related expense for each customer, prepares Invoice Worksheets for some warehouse customers and input the final charges for the actual Invoice at the end of the month. Process Credit Notes if needed. Emails the Invoice & any related paper work to each customer
-
Order necessary warehouse & shipping supplies for DC & EC operations
-
Order office supplies when needed
-
Coordinates with NECA ISD for any related WMS requests for new warehouse customers
-
Adhere to all company policies, procedures, objectives and business ethics Various other tasks as may be required
Qualifications/Competencies
-
Minimum of 1 - 2 years’ experience in warehouse customer service or in a similar role
-
Some accounting knowledge
-
Computer knowledge - MS Outlook, Warehouse Management Systems
-
Good written and verbal communication skills
-
Superior organizational skills and strong attention to detail
-
Ability to multitask and manage multiple deadlines Ability to work under pressure in a fast paced environment
Educations/Certifications
- Minimum high school diploma
- WHMIS Training
**What We Offer!**
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
- Opportunities for career growth and skill enhancement
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.