Customer Service Agent (PT)
Top Benefits
About the role
Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People! As a Jazz Customer Service Agent , you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!
Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!
Our Customer Service Agent, explains why she is passionate about her work: "Meet Kamaljeet, Customer Service Agent " Purpose Of Position To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Key Responsibilities
- Using an airline computerized system:
- Make reservations and assessing fares.
- Ticketing and complete daily sales reports.
- Passenger check-in.
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
- Make general passenger announcements.
- Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
- Provide outstanding customer service answering general inquiries at the airport.
- Assist passengers requiring special handling.
- Handle and resolve customer complaints.
- Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Depending On The Base, Other Duties May Include
- Cargo processing.
- Handle missing baggage and damaged baggage claims.
- Jet-way operation.
- Conduct radio communications with aircraft and record flight information.
Qualifications
- High school diploma or equivalent.
- Previous airline experience or post-secondary courses in travel and tourism are definite assets.
- Minimum one (1) year of customer service experience.
- General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
- Demonstrated judgment and problem-solving ability and effective decision-making skills.
- Excellent interpersonal, verbal and written communications skills.
- Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
- If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
- English language required.
- French language is considered an asset*
- Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.
We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date Jun 6, 2025
Primary Location CA-NL-Gander
Schedule Part-time
Job Type Permanent
Term in Months 3
Shift Shift Work
Number of Openings 2
About Jazz Aviation LP
Jazz has a strong history in Canadian aviation with its roots going back to the 1930s. We operate more flights and fly to more Canadian destinations than any other carrier. We are the only airline serving 10 provinces and 2 territories. As an integral part of Air Canada’s strategy and North American market presence, Jazz provides service to and from many smaller communities in Canada and the United States under the brand name Air Canada Express. As well, we operate to larger centres at off-peak times as a complement to Air Canada’s schedule.
Jazz is not a typical airline. We have a commercial agreement with Air Canada that is the core of our business. Under the Capacity Purchase Agreement (CPA), Air Canada purchases substantially all of Jazz’s seat capacity based on predetermined rates. In reality, we are a contract carrier for Air Canada and operate our flights on their behalf. The CPA provides commercial flexibility and connecting network traffic to Air Canada, while significantly reducing Jazz’s financial and business risks.
Our fleet consists of Embraer, CRJ, and Dash 8-400 aircraft. Our CRJ900 aircraft are equipped with in-seat personal entertainment systems, enabling you to choose from a wide selection of television shows, movies and satellite radio channels to make your flight experience with Jazz more enjoyable.
Our team of dedicated Jazz professionals is focused on providing you with a safe, on-time and customer-friendly flight experience.
Jazz is owned by Chorus Aviation Inc. (TSX: CHR). Chorus's vision is to deliver regional aviation to the world.
Customer Service Agent (PT)
Top Benefits
About the role
Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People! As a Jazz Customer Service Agent , you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!
Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path!
Our Customer Service Agent, explains why she is passionate about her work: "Meet Kamaljeet, Customer Service Agent " Purpose Of Position To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Key Responsibilities
- Using an airline computerized system:
- Make reservations and assessing fares.
- Ticketing and complete daily sales reports.
- Passenger check-in.
- Check, weigh the baggage, calculate any excess baggage charges and process payment.
- Make general passenger announcements.
- Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
- Provide outstanding customer service answering general inquiries at the airport.
- Assist passengers requiring special handling.
- Handle and resolve customer complaints.
- Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Depending On The Base, Other Duties May Include
- Cargo processing.
- Handle missing baggage and damaged baggage claims.
- Jet-way operation.
- Conduct radio communications with aircraft and record flight information.
Qualifications
- High school diploma or equivalent.
- Previous airline experience or post-secondary courses in travel and tourism are definite assets.
- Minimum one (1) year of customer service experience.
- General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
- Demonstrated judgment and problem-solving ability and effective decision-making skills.
- Excellent interpersonal, verbal and written communications skills.
- Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
- If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
- English language required.
- French language is considered an asset*
- Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.
We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Apply by Date Jun 6, 2025
Primary Location CA-NL-Gander
Schedule Part-time
Job Type Permanent
Term in Months 3
Shift Shift Work
Number of Openings 2
About Jazz Aviation LP
Jazz has a strong history in Canadian aviation with its roots going back to the 1930s. We operate more flights and fly to more Canadian destinations than any other carrier. We are the only airline serving 10 provinces and 2 territories. As an integral part of Air Canada’s strategy and North American market presence, Jazz provides service to and from many smaller communities in Canada and the United States under the brand name Air Canada Express. As well, we operate to larger centres at off-peak times as a complement to Air Canada’s schedule.
Jazz is not a typical airline. We have a commercial agreement with Air Canada that is the core of our business. Under the Capacity Purchase Agreement (CPA), Air Canada purchases substantially all of Jazz’s seat capacity based on predetermined rates. In reality, we are a contract carrier for Air Canada and operate our flights on their behalf. The CPA provides commercial flexibility and connecting network traffic to Air Canada, while significantly reducing Jazz’s financial and business risks.
Our fleet consists of Embraer, CRJ, and Dash 8-400 aircraft. Our CRJ900 aircraft are equipped with in-seat personal entertainment systems, enabling you to choose from a wide selection of television shows, movies and satellite radio channels to make your flight experience with Jazz more enjoyable.
Our team of dedicated Jazz professionals is focused on providing you with a safe, on-time and customer-friendly flight experience.
Jazz is owned by Chorus Aviation Inc. (TSX: CHR). Chorus's vision is to deliver regional aviation to the world.