Customer Service Representative
Top Benefits
About the role
Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.
Job Summary The 12-month, full time contract Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!
Job Highlights
- 12-month, full time contract (Starting August 2025 – August 2026)
- Compensation: $22.00 per hour
- Shift timing: Monday to Friday 8:00 AM – 4:30 PM
Here’s What You’ll Get To Do
- Become part of the team by communicating positively with plant managers, co-workers and all sales representatives.
- Answer incoming phone calls, distribute or respond as required.
- Order entry
- order review of technical specifications to verify accuracy
- Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.
- Key the order in the ERP system and document image all associated drawings as required.
- Issue intercompany purchase order within corporate policies and guidelines
- Printing and distributing the incoming orders from the order desk email.
- If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
- Assist with checking that documents are scanned properly into the doc link database
- Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.
- Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.
- Assisting in validating and double proofing larger orders.
- Writing up credits and replacements as they come in for approval by the Customer Service Supervisor.
What We’re Looking For
- Positive attitude with customer service orientation.
- Excellent verbal and written communication skills.
- Responsive to change in priorities and immediate demands.
- Detail orientated.
- Prefer experience in data entry and customer service roles.
- Proficient in a Microsoft office environment
- Familiarity with AS400 system is preferred.
Physical Requirements
- Exposed to continuous repetitive keying for duration of shift.
- Ability to read computer screens, documents, and small text for extended periods.
- May need to lift light office supplies or packages (typically under 20 lbs).
- Ability to hear and understand customer inquiries and respond appropriately.
- Be able to maintain composure while exposed to challenging customer service situations.
- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job*
What OBE Offers You
- Competitive pay
- Paid time off
- 1 Float Holiday
- Market competitive RRSP match 5%
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
About OBE At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
- Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
- Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
- Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
- Executing formalized talent management processes that ensure all employees have the best in market skills
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Equal Opportunity Employer.
#OBE
About Oldcastle BuildingEnvelope
At Oldcastle BuildingEnvelope® (OBE), we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
Our vision is to be the first-choice provider of value-added, glazing solutions. We are North America's leading vertically integrated manufacturer, fabricator and distributor of architectural hardware glass and glazing systems. Headquartered in Dallas, Texas, OBE is a world-class building products company with a significant presence in every major metropolitan statistical area in the U.S. and Canada. OBE manufactures high-performance architectural glass products and aluminum framing systems and distributes complementary branded hardware and glazing supplies.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 85 manufacturing and distribution facilities in five countries.
Customer Service Representative
Top Benefits
About the role
Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.
Job Summary The 12-month, full time contract Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!
Job Highlights
- 12-month, full time contract (Starting August 2025 – August 2026)
- Compensation: $22.00 per hour
- Shift timing: Monday to Friday 8:00 AM – 4:30 PM
Here’s What You’ll Get To Do
- Become part of the team by communicating positively with plant managers, co-workers and all sales representatives.
- Answer incoming phone calls, distribute or respond as required.
- Order entry
- order review of technical specifications to verify accuracy
- Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.
- Key the order in the ERP system and document image all associated drawings as required.
- Issue intercompany purchase order within corporate policies and guidelines
- Printing and distributing the incoming orders from the order desk email.
- If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
- Assist with checking that documents are scanned properly into the doc link database
- Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.
- Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.
- Assisting in validating and double proofing larger orders.
- Writing up credits and replacements as they come in for approval by the Customer Service Supervisor.
What We’re Looking For
- Positive attitude with customer service orientation.
- Excellent verbal and written communication skills.
- Responsive to change in priorities and immediate demands.
- Detail orientated.
- Prefer experience in data entry and customer service roles.
- Proficient in a Microsoft office environment
- Familiarity with AS400 system is preferred.
Physical Requirements
- Exposed to continuous repetitive keying for duration of shift.
- Ability to read computer screens, documents, and small text for extended periods.
- May need to lift light office supplies or packages (typically under 20 lbs).
- Ability to hear and understand customer inquiries and respond appropriately.
- Be able to maintain composure while exposed to challenging customer service situations.
- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job*
What OBE Offers You
- Competitive pay
- Paid time off
- 1 Float Holiday
- Market competitive RRSP match 5%
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
About OBE At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
- Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
- Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
- Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
- Executing formalized talent management processes that ensure all employees have the best in market skills
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Equal Opportunity Employer.
#OBE
About Oldcastle BuildingEnvelope
At Oldcastle BuildingEnvelope® (OBE), we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
Our vision is to be the first-choice provider of value-added, glazing solutions. We are North America's leading vertically integrated manufacturer, fabricator and distributor of architectural hardware glass and glazing systems. Headquartered in Dallas, Texas, OBE is a world-class building products company with a significant presence in every major metropolitan statistical area in the U.S. and Canada. OBE manufactures high-performance architectural glass products and aluminum framing systems and distributes complementary branded hardware and glazing supplies.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 85 manufacturing and distribution facilities in five countries.