Who you are

• Has 3-5+ years of experience in a Product or Experience Design role
• Shares a strong portfolio of design work that clearly articulates their role in each project and shows their ability to apply critical thought
• Demonstrates experience in qualitative and quantitative user research techniques and the ability to leverage data to both make and measure decisions
• Has experience working with various stakeholders and teams including Product, Support, Marketing, and Engineering
• Possess excellent verbal and written communication skills to host design critiques and present their work to stakeholders
• Loves to learn and grow! They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
• Experience designing for the needs of scaling or enterprise customers, including workflows involving multiple users, roles, and permissions
• Previous contributions to establishing and evolving a design system
• Experience in planning and setting up user research programs and synthesizing research at scale
• Familiarity with mobile app experiences, having designed them previously
• A fundamental understanding of HTML, CSS, and Javascript and can work with engineers effectively
• Experience in conducting heuristic evaluations on existing interfaces

What the job involves

• As a Senior Experience Designer at Thinkific, you’ll be a key member of our Design team and contribute to the continued growth, innovation, and improvement of our world-class learning platform
• You’ll focus on the customer experience and use your design skills to learn from our customers, create compelling visual interfaces, and champion an experience that drives success for Thinkific course creators and their students
• Reporting to the Director of Experience Design, you will own and drive projects independently, with the opportunity to collaborate closely with the design team and across the organization
• Your goal will be to contribute to the development and evolution of our design function by creating innovative solutions and collaborating effectively to deliver high-quality results for our customers
• Move through problem statements, solution hypotheses and rapid prototypes to high fidelity design in a timely manner without sacrificing quality
• Facilitate design workshops for cross-functional teams and collaborate closely with other product designers to continuously improve Thinkific’s design practice
• Influence Experience Design direction based on quantitative and qualitative research techniques that inform everything from product innovation, to usability optimizations
• Work within an established design system, while bringing your unique insights and perspective to challenge and the status quo and improve systems when needed
• Advocate for the customer experience while considering and balancing differing opinions, especially when deadlines are looming
• Frame your work within the bigger picture with the desire to make things better — You’ll consider the impact of a feature on our overall product or a step within our process

Benefits

• Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
• Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
• Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
• Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
• Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
• We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
• The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific