Top Benefits
About the role
Job Description:
Join AXA Partners as the IT Manager and lead our Help Desk team to ensure seamless IT operations across the region. Be a key player in implementing strategic initiatives while providing exceptional support to users 24/7!
What you’ll be doing:
- Lead and manage the Help Desk team, ensuring prompt resolution of user issues while setting performance targets and fostering team development.
- Oversee service desk operations to ensure all issues and requests are logged, tracked, and resolved according to service level agreements (SLAs).
- Collaborate closely with the Global IT Operations team to align local support with global initiatives and facilitate effective communication between teams.
- Provide high-level technical guidance and serve as the escalation point for complex issues requiring coordination with global networking and server operations.
- Handle high-priority incidents, conduct post-incident reviews, and implement improvements to minimize future disruptions.
- Participate in strategic IT initiatives, aligning Help Desk operations with global IT strategies and contributing to broader business objectives.
- Maintain accurate documentation of processes and generate reports on Help Desk performance for leadership review.
- Ensure compliance with IT policies and cybersecurity protocols while implementing security best practices across networks and servers.
What you'll bring:
- Bachelor’s Degree in Computer Science or a related field.
- 5-7 years of management experience in Help Desk teams, IT infrastructure, operations, and service delivery.
- Proven experience in contractor or vendor management, as well as managing direct reports in a complex IT environment.
- Strong leadership skills with the ability to coach and develop diverse teams.
- Familiarity with cloud environments, particularly Microsoft Azure, and hands-on experience with various IT devices.
- Proficiency in Spanish is preferred.
- Strong organizational, prioritization, and problem-solving skills with a customer-centric mindset.
- Ability to thrive in a matrix environment and demonstrate resilience and rigor in your work
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
Salary: Salary Range: $112,494 - $172,050 Bonus: 8%-10%
About AXA
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.
Discover more: https://www.axa.com/en/about-us/our-purpose
To know more about AXA's Privacy Policy - https://www-axa-com.cdn.axa-contento-118412.eu/www-axa-com/1cd44dfb-3b7a-4cf7-933b-06024cf7f25b_axa_privacypolicy_internetusers_va.pdf
Top Benefits
About the role
Job Description:
Join AXA Partners as the IT Manager and lead our Help Desk team to ensure seamless IT operations across the region. Be a key player in implementing strategic initiatives while providing exceptional support to users 24/7!
What you’ll be doing:
- Lead and manage the Help Desk team, ensuring prompt resolution of user issues while setting performance targets and fostering team development.
- Oversee service desk operations to ensure all issues and requests are logged, tracked, and resolved according to service level agreements (SLAs).
- Collaborate closely with the Global IT Operations team to align local support with global initiatives and facilitate effective communication between teams.
- Provide high-level technical guidance and serve as the escalation point for complex issues requiring coordination with global networking and server operations.
- Handle high-priority incidents, conduct post-incident reviews, and implement improvements to minimize future disruptions.
- Participate in strategic IT initiatives, aligning Help Desk operations with global IT strategies and contributing to broader business objectives.
- Maintain accurate documentation of processes and generate reports on Help Desk performance for leadership review.
- Ensure compliance with IT policies and cybersecurity protocols while implementing security best practices across networks and servers.
What you'll bring:
- Bachelor’s Degree in Computer Science or a related field.
- 5-7 years of management experience in Help Desk teams, IT infrastructure, operations, and service delivery.
- Proven experience in contractor or vendor management, as well as managing direct reports in a complex IT environment.
- Strong leadership skills with the ability to coach and develop diverse teams.
- Familiarity with cloud environments, particularly Microsoft Azure, and hands-on experience with various IT devices.
- Proficiency in Spanish is preferred.
- Strong organizational, prioritization, and problem-solving skills with a customer-centric mindset.
- Ability to thrive in a matrix environment and demonstrate resilience and rigor in your work
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
Salary: Salary Range: $112,494 - $172,050 Bonus: 8%-10%
About AXA
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.
Discover more: https://www.axa.com/en/about-us/our-purpose
To know more about AXA's Privacy Policy - https://www-axa-com.cdn.axa-contento-118412.eu/www-axa-com/1cd44dfb-3b7a-4cf7-933b-06024cf7f25b_axa_privacypolicy_internetusers_va.pdf