Customer Care Specialist - M/W
Top Benefits
About the role
📌 Position based at WeWork in Avenue des Canadiens-de-Montréal, Montreal
Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.
This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
- Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!
So if you are:
- fully fluent English and French
- experienced/familiar with North American business culture
- an excellent communicator and have a strong sense of diplomacy
- a former hospitality worker: front desk, guest relations, or reception is ideal
- at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
- dynamic, reactive, and able to prioritize busy workloads
You'll get:
- Contract: Full time permanent position (CDI)
- Compensation: 40-50K$/year + bonus for each week-end worked
- Start: ASAP
- Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
- Days off: 2 per week, on weekdays or week-ends depending on the shift
- Location: Montreal
- Remote working 2 days/week after 6 weeks
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment!
Recruitment process:
- HR Call Interview
- Videos questionnaire
- Interview with Chief Sales Officer
About DAYUSE.com
DAY USE SAS is a French start-up created in 2010 by hospitality experts. This booking platform for hotels during the day is the worldwide leader in this market. DAY USE offers negotiated prices up to -75% for some hours in the day, to take a break during a stopover, relax or for a meeting. This concept allows the hoteliers to increase their occupation rate and their revenues by selling their rooms twice a day. More than 250 000 hotels rooms booked since the creation, with more than 1500 hotels partners (palaces, boutique hotels, franchised, hoteliers’ chains and independents), DAY USE is in 12 countries: France, United-Kingdom, Ireland, USA, Canada, Italy, Belgium, Luxembourg… and wish to speed up its development with 5 market opening per year.
Customer Care Specialist - M/W
Top Benefits
About the role
📌 Position based at WeWork in Avenue des Canadiens-de-Montréal, Montreal
Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.
This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
- Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!
So if you are:
- fully fluent English and French
- experienced/familiar with North American business culture
- an excellent communicator and have a strong sense of diplomacy
- a former hospitality worker: front desk, guest relations, or reception is ideal
- at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
- dynamic, reactive, and able to prioritize busy workloads
You'll get:
- Contract: Full time permanent position (CDI)
- Compensation: 40-50K$/year + bonus for each week-end worked
- Start: ASAP
- Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
- Days off: 2 per week, on weekdays or week-ends depending on the shift
- Location: Montreal
- Remote working 2 days/week after 6 weeks
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment!
Recruitment process:
- HR Call Interview
- Videos questionnaire
- Interview with Chief Sales Officer
About DAYUSE.com
DAY USE SAS is a French start-up created in 2010 by hospitality experts. This booking platform for hotels during the day is the worldwide leader in this market. DAY USE offers negotiated prices up to -75% for some hours in the day, to take a break during a stopover, relax or for a meeting. This concept allows the hoteliers to increase their occupation rate and their revenues by selling their rooms twice a day. More than 250 000 hotels rooms booked since the creation, with more than 1500 hotels partners (palaces, boutique hotels, franchised, hoteliers’ chains and independents), DAY USE is in 12 countries: France, United-Kingdom, Ireland, USA, Canada, Italy, Belgium, Luxembourg… and wish to speed up its development with 5 market opening per year.