Customer Service Specialist
Top Benefits
About the role
Customer Service Specialist
About the role:
Our Customer Service Specialists (CSS) are the face of the company. In our team driven office, you will work with other Specialists to keep the business moving forward. You will interact directly with AEC professionals to determine the best solution for their project requirements. You will work with them from first call through to delivery providing exceptional service by applying our proven process.
What you will be doing:
You are all about attention to detail and delivering solutions to customers to solve their problems. You prioritize listening and understanding, fostering lasting relationships by consistently delivering attentive and dependable service. You have an aptitude and desire to understand technical details. You draw upon the expertise of the technical team, employ your in-house training and utilize resources such as product literature, web links, submittal drawings and samples to provide detailed application based consultation. You provide commercial information in the form of detailed quotes outlining cost of goods, trade discounts, freight costs and delivery times. You will work with our established account management process, utilizing CRM system and accounting and quoting software. You enjoy communicating by phone and email with people across North America and the Caribbean.
What you bring to the table:
- Minimum 2 years customer service experience in a similar role.
- Previous experience in manufacturing, construction, commercial building supply and other business-to-business sales environment is preferred.
- Experience in customer support or account management preferred.
- Exceptional attention to detail.
- Strong customer focus.
- Strong written, and telephone communication skills.
- Versatility to move between tasks with ease and to monitor status of many different customers.
- Ability to investigate and problem solve.
- Excellent organization skills: Priority based time management and task tracking.
- Team player attitude: Share workload to maintain a cooperative team environment.
- Demonstrated ability to provide and receive and act on constructive feedback in a team-based environment.
- Enthusiasm to learn and understand our market and customer environment.
- Tech savviness: experience in QuickBooks or similar, Microsoft Office Suite, CRM programs.
- Detail focus: able to perform complex tasks with a high degree of accuracy.
What we will provide to you:
- Competitive salary plus participation in the company bonus program.
- Comprehensive medical, dental, and vision care benefits to support you and your family.
- Continuous learning and training to sharpen your skills and keep you ahead of the game.
- A casual and supportive work environment that nurtures innovation and ideas and recognizes and rewards outstanding performance.
- One-on-one meetings, Performance reviews, Collaborative planning, and goal-setting sessions, Employee of the Month peer recognition program, Monthly staff appreciation lunches, and many other perks.
Wage to start: $20.00-$24.00 per hour
About BAUCO Access Panel Solutions Inc.
At BAUCO Access Panel Solutions Inc., we believe in treating each other as we would like to be treated ourselves. It’s a place where you can let your passion and expertise shine and be noticed. We have a competitive compensation package, including a company bonus system and 100% employer-funded extended medical, dental, and vision plan.
At BAUCO, we pride ourselves on being the most customer-responsive access panel company in the industry. We are known for our product and service solutions: virtually invisible, fully customizable architectural access panels and grilles. We believe in innovation, attention to detail, exacting quality, and service excellence. We accomplish this by being both the manufacturer and distributor of access panels, allowing us to provide short production lead times and custom sizes to our valued customers. We deliver the best possible access panel solutions directly to jobsites. Our personal service and flexibility in accommodating our customers' project schedules has earned us outstanding testimonials from architects, general contractors, designers, and homeowners alike.
We distribute North America wide for buildings you might be familiar with, like the popular Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles. Since our establishment in 1995, our team has grown to 70 employees, and we are growing again! We want you to become part of our team.
Applying to join the team:
To apply, visit our career page at www.bauco.com/careers
BAUCO Access Panel Solutions Inc. is committed to seeking diversity in its workforce by attracting, retaining, developing, and promoting the most qualified candidates and employees without regard to age, race, color, religion, gender, gender expression, sexual orientation, disability, ethnic or national origin, marital or familial status, or any other status protected by law.
About Bauco Access Panel Solutions Inc.
Bauco Access Panel Solutions has been exceeding customer expectations since 1995. We manufacture and distribute access panels for drywall walls and ceilings across North America. Our team has grown to over 50 employees and we are growing again!
From construction projects at the Wickaninish Inn in Tofino, the Museum of Modern Arts in New York and the Castle and Cook resort in Hawaii, Bauco delivers excellence in customer service, quality manufacturing, and the best possible access panel solutions directly to jobsites.
We want you to become part of our team. At Bauco, every employee believes in innovation, attention to detail, exacting quality, and service excellence.
Why Work at Bauco?
At Bauco, we believe in treating employees as we would like to be treated. We start with a competitive compensation package and company bonus system and add a 100% employer funded extended medical, dental, and vision plan (after probation). There are also opportunities for on-the-job paid training and career growth.
Getting here is easy. Buses run regularly to Craigflower, and from there it is a short walk to our location. If you are driving, we have plenty of onsite parking. For those who bike, we have a brand new bike rack!
Here are more reasons why you should work for Bauco:
• Annual performance reviews • Employee of the month peer recognition and performance recognition • Comfortable team lunch room with free coffee, tea • Friendly team atmosphere • Monthly team lunches provided
Customer Service Specialist
Top Benefits
About the role
Customer Service Specialist
About the role:
Our Customer Service Specialists (CSS) are the face of the company. In our team driven office, you will work with other Specialists to keep the business moving forward. You will interact directly with AEC professionals to determine the best solution for their project requirements. You will work with them from first call through to delivery providing exceptional service by applying our proven process.
What you will be doing:
You are all about attention to detail and delivering solutions to customers to solve their problems. You prioritize listening and understanding, fostering lasting relationships by consistently delivering attentive and dependable service. You have an aptitude and desire to understand technical details. You draw upon the expertise of the technical team, employ your in-house training and utilize resources such as product literature, web links, submittal drawings and samples to provide detailed application based consultation. You provide commercial information in the form of detailed quotes outlining cost of goods, trade discounts, freight costs and delivery times. You will work with our established account management process, utilizing CRM system and accounting and quoting software. You enjoy communicating by phone and email with people across North America and the Caribbean.
What you bring to the table:
- Minimum 2 years customer service experience in a similar role.
- Previous experience in manufacturing, construction, commercial building supply and other business-to-business sales environment is preferred.
- Experience in customer support or account management preferred.
- Exceptional attention to detail.
- Strong customer focus.
- Strong written, and telephone communication skills.
- Versatility to move between tasks with ease and to monitor status of many different customers.
- Ability to investigate and problem solve.
- Excellent organization skills: Priority based time management and task tracking.
- Team player attitude: Share workload to maintain a cooperative team environment.
- Demonstrated ability to provide and receive and act on constructive feedback in a team-based environment.
- Enthusiasm to learn and understand our market and customer environment.
- Tech savviness: experience in QuickBooks or similar, Microsoft Office Suite, CRM programs.
- Detail focus: able to perform complex tasks with a high degree of accuracy.
What we will provide to you:
- Competitive salary plus participation in the company bonus program.
- Comprehensive medical, dental, and vision care benefits to support you and your family.
- Continuous learning and training to sharpen your skills and keep you ahead of the game.
- A casual and supportive work environment that nurtures innovation and ideas and recognizes and rewards outstanding performance.
- One-on-one meetings, Performance reviews, Collaborative planning, and goal-setting sessions, Employee of the Month peer recognition program, Monthly staff appreciation lunches, and many other perks.
Wage to start: $20.00-$24.00 per hour
About BAUCO Access Panel Solutions Inc.
At BAUCO Access Panel Solutions Inc., we believe in treating each other as we would like to be treated ourselves. It’s a place where you can let your passion and expertise shine and be noticed. We have a competitive compensation package, including a company bonus system and 100% employer-funded extended medical, dental, and vision plan.
At BAUCO, we pride ourselves on being the most customer-responsive access panel company in the industry. We are known for our product and service solutions: virtually invisible, fully customizable architectural access panels and grilles. We believe in innovation, attention to detail, exacting quality, and service excellence. We accomplish this by being both the manufacturer and distributor of access panels, allowing us to provide short production lead times and custom sizes to our valued customers. We deliver the best possible access panel solutions directly to jobsites. Our personal service and flexibility in accommodating our customers' project schedules has earned us outstanding testimonials from architects, general contractors, designers, and homeowners alike.
We distribute North America wide for buildings you might be familiar with, like the popular Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles. Since our establishment in 1995, our team has grown to 70 employees, and we are growing again! We want you to become part of our team.
Applying to join the team:
To apply, visit our career page at www.bauco.com/careers
BAUCO Access Panel Solutions Inc. is committed to seeking diversity in its workforce by attracting, retaining, developing, and promoting the most qualified candidates and employees without regard to age, race, color, religion, gender, gender expression, sexual orientation, disability, ethnic or national origin, marital or familial status, or any other status protected by law.
About Bauco Access Panel Solutions Inc.
Bauco Access Panel Solutions has been exceeding customer expectations since 1995. We manufacture and distribute access panels for drywall walls and ceilings across North America. Our team has grown to over 50 employees and we are growing again!
From construction projects at the Wickaninish Inn in Tofino, the Museum of Modern Arts in New York and the Castle and Cook resort in Hawaii, Bauco delivers excellence in customer service, quality manufacturing, and the best possible access panel solutions directly to jobsites.
We want you to become part of our team. At Bauco, every employee believes in innovation, attention to detail, exacting quality, and service excellence.
Why Work at Bauco?
At Bauco, we believe in treating employees as we would like to be treated. We start with a competitive compensation package and company bonus system and add a 100% employer funded extended medical, dental, and vision plan (after probation). There are also opportunities for on-the-job paid training and career growth.
Getting here is easy. Buses run regularly to Craigflower, and from there it is a short walk to our location. If you are driving, we have plenty of onsite parking. For those who bike, we have a brand new bike rack!
Here are more reasons why you should work for Bauco:
• Annual performance reviews • Employee of the month peer recognition and performance recognition • Comfortable team lunch room with free coffee, tea • Friendly team atmosphere • Monthly team lunches provided