Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm. Terms: Full-Time / Permanent

Salary: Commensurate with Experience

Location: Hybrid Work Model (Ottawa, Toronto or Montreal) or Remote (Canada)

About The Role Health Standards Organization (HSO) is seeking an Operations Lead to join our Operational Excellence team. The Operational Excellence team plays an integral role in supporting the Client and Assessment Services business unit by overseeing business unit operations, implementing new products, standardizing delivery processes, monitoring performance and quality, and providing oversight of the 'Leading Practices Program'.

Reporting to the Program Manager, Operational Excellence, the Operations Lead will lead and contribute to various projects, product launches and process improvement initiatives. You will collaborate closely with Client Engagement teams, Digital Services, Product Managers for the assessment programs, and other enterprise teams.

Main Responsibilities Project Management

• Oversee and execute projects with clear objectives, ensuring deliverables are met efficiently and effectively.
• Lead the implementation of new programs, products and features, ensuring seamless client transitions with a focus on value delivery.
• Implement effective project management frameworks, guiding teams in utilizing platforms such as SharePoint and Smartsheet to improve collaboration and execution.

Process Improvement

• Facilitate process enhancements efforts by critically assessing workflows and implementing innovative solutions to enhance efficiency.
• Lead quality improvement initiatives by refining tools, resources, and training to support client engagement teams.
• Drive initiatives that enhance business unit operations, optimize workflows, document management practices, and support enterprise-wide value delivery.

Must Have Qualifications

• Bachelor's degree in business administration, project management, or a related field. An equivalent combination of work experience and education will be considered.
• 5+ years of progressive and varied experience in project management, process improvement, or operational excellence.
• Strong understanding of business operations and workflow optimization.
• Proficiency in project management tools such as SharePoint, Smartsheet, or similar platforms.
• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Ability to lead cross-functional teams and collaborate effectively with various stakeholders.
• Strong analytical and problem-solving skills to assess and improve processes.
• Effective communication and presentation skills, with experience delivering training and resources to teams.

Desired Qualifications

• Project Management Professional (PMP), PROSCI or other relevant certification.
• Background in continuous improvement methodologies such as Six Sigma, lean or Agile practices.
• Bilingual in Canada’s Official Languages (French and English).
• Experience with accreditation or similar external assessment programs.
• Familiarity with change management principles and methodologies.
• Knowledge of performance and quality management best practices.

What You Can Expect In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at recruitment@healthstandards.org.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.