Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description Union: Non-Union

Number of Vacancies: 1

Site: Toronto Western Hospital & Toronto General Hospital

Department: Center for Mental Health Program

Reports to: Clinical Director, Acute Care Mental Health and Allied Health

Hours: 37.5 hours

Shifts: 5 days per week

Status: Permanent Full-Time

Closing Date: July 24, 2025

As Manager of Outpatient Mental Health Services, you will lead multidisciplinary teams across a variety of specialized clinics including the Outpatient Eating Disorders Clinic, Depression Centre, IMPACT program, Urgent Care Clinic, and the Mental Health in Medicine Clinic. You will be responsible for ensuring the delivery of high-quality, patient-centered care while managing fiscally responsible budgets and participating in strategic planning. Your role will involve overseeing the assessment, implementation, and evaluation of departmental activities, facilitating professional and educational development for staff, patients, and families, and maintaining strong communication with patients, family members, and community partners. You will also lead change management initiatives across these outpatient services, coordinate administrative functions including departmental meetings, and foster a safe and supportive environment for both patients and staff. Your sound judgment, strong leadership skills, and experience in managing complex outpatient mental health programs will be essential to your success in this role.

Qualifications

• Completion of a Master's degree program, in one of the Health or Social sciences or equivalent
• A recognized equivalent in Health or Public Administration is an asset
• Specialty certification as applicable, i.e. Mental Health or similar is an asset
• Up to six (6) years of relevant experience in mental health, clinical and/or specialty field
• Three (3) to five (5) years of supervisory or management experience
• Eligibility or membership in relevant professional association/organization/college
• Demonstrates strong leadership and motivational skills
• Is client service oriented, with the ability to effectively work with diversity and appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
• Excellent skills in recognizing, analyzing and resolving problems.
• Effective organizational, interpersonal, and communication skills.
• Excellent decision making skills with the ability to form/defend independent judgements and to use good judgement in assessing difficult situations.
• Ability to work effectively and demonstrates composure under pressure/stressful conditions and to meet multiple and competing deadlines
• Exercises initiative and good judgement with ability to multi-task.
• Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients.
• Proven ability to work with mental health and addiction clients, their families and support systems
• Adapts to and implements change and facilitates its acceptance by others
• Working knowledge of computer, preferably Microsoft Office and Outlook applications.
• Maintains and protects patient confidentiality in accordance with UHN Privacy policy requirements
• Has knowledge of applicable legislative, UHN and/or departmental policies, procedures & protocols.
• Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards Act, Occupational Health & Safety Act, etc.)
• Has knowledge of collaborative networks, primary care, and integrated health systems
• Proven knowledge of the Mental Health and Addictions system and relevant legislation, i.e. Mental Health Act

Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.