Guest Services Representative - 2PT
Top Benefits
About the role
This position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. This position also provides hotel reception services where applicable.
Provide a variety of information to guests, using best judgement assessing the urgency of the information requested. The employee will provide the information as requested or refer the guest to the appropriate staff. Will be familiar with the hotel reservation software to book rooms for guests, in-person or over the phone. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.
Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience in the Gaming and/or the Hospitality industry an asset. Experience interacting with the public and providing exceptional customer service an asset. Experience processing cash, debit or credit card as payment an asset
Why SIGA?
At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. Be a part of a game-changing First Nation organization that gives back! SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer!
Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.
Who can apply to this job?
Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.
Additional Information
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Apply today!
Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.
Guest Services Representative - 2PT
Top Benefits
About the role
This position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. This position also provides hotel reception services where applicable.
Provide a variety of information to guests, using best judgement assessing the urgency of the information requested. The employee will provide the information as requested or refer the guest to the appropriate staff. Will be familiar with the hotel reservation software to book rooms for guests, in-person or over the phone. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations.
Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience in the Gaming and/or the Hospitality industry an asset. Experience interacting with the public and providing exceptional customer service an asset. Experience processing cash, debit or credit card as payment an asset
Why SIGA?
At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. Be a part of a game-changing First Nation organization that gives back! SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer!
Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.
Who can apply to this job?
Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.
Additional Information
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Apply today!
Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.
As a responsible corporate citizen, SIGA has made a commitment to our customers, employees, stakeholders, and suppliers to advocate the responsible use of our gaming products and minimize the potential for harm. SIGA is the operator of seven First Nation owned casinos located across Saskatchewan.